> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bubblav.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Escalate to Human

> Enable the built-in tool to let visitors reach out to your support team.

# Escalate to Human Integration

The **Escalate to Human** integration allows your chatbot to collect visitor contact information (email) and create a support request or initiate a live chat session.

## Features

* **Built-in Tool**: Automatically understood by the chatbot.
* **Support Handoff**: Connects visitors with your support team when they request help.
* **Context Aware**: Uses existing visitor information if available.
* **Customizable**: Can be enabled or disabled per website.

## Setup

1. Go to your **BubblaV Dashboard** > **Integrations**.
2. Find the **Escalate to Human** integration card.
3. Click **Connect** (if not already connected).
4. Toggle the switch to **Active**.

## How it works

When a visitor asks to speak to support or says "I need help", the chatbot will:

1. Check if the **Escalate to Human** integration is enabled.
2. Ask the visitor for their email address (if not already known).
3. Confirm they want to be connected to a support specialist.
4. Execute the contact form tool, which can trigger notifications or create a live chat session in your configured support system (e.g., Zendesk, HubSpot, or BubblaV Live Chat).

## Requirements

* **Plan**: Available on all plans (Free, Pro, Pro+, Turbo).