> ## Documentation Index > Fetch the complete documentation index at: https://docs.bubblav.com/llms.txt > Use this file to discover all available pages before exploring further. # Mobile App > Reply to customers, review Copilot drafts, and get push notifications from the BubblaV mobile app The BubblaV mobile app puts your support inbox on your phone. Reply to live chats, review and send Copilot drafts, translate replies, and get a push notification the moment a customer needs you. > [!NOTE] > > The app is free to download and you sign in with your existing BubblaV account. The app mirrors the websites, channels, and team inbox you configured on desktop. **Replying to live chats** requires a **Pro** plan, the same as in the dashboard. ## Get the App | Platform | Availability | | - | - | | **Android** | Available on [Google Play](https://play.google.com/store/apps/details?id=com.bubblav.mobile) | | **iOS** | Available on the [App Store](https://apps.apple.com/us/app/bubblav/id6808106546) for iPhone and iPad (iOS 15 or later) | **1. Install the app** Download **BubblaV** from Google Play or the App Store. **2. Sign in** Sign in with your BubblaV account. If you manage more than one website, choose the website to open. **3. Turn on notifications** Allow notifications when the app asks, then fine-tune them under **Settings** → **Notifications**. ## What You Can Do ### Work your inbox The inbox shows the same unified conversations as the dashboard — website chat, Messenger, Instagram, WhatsApp, Telegram, LINE, email, and more. * **Open**, **Waiting**, and **Archived** chips switch between your views. Waiting means you replied and are waiting on the customer; the conversation returns to **Open** when they reply. * Pro plans also get an **Online** chip that lists the visitors on your website right now. See [Online Visitors](https://docs.bubblav.com/user-guide/live-support/online-visitors). * Open the filter sheet to choose which channels you see, who the conversations are assigned to (**All**, **Mine**, or **Unassigned**), and which tags to show. * Tap a conversation's avatar to select several at once, then archive or restore them in one action. * Long-press or use a conversation's menu to **Pin**, **Archive**, or **Forward**. On mobile, **Forward** shares the conversation transcript through your phone's share sheet. * Email conversations show the original email, including its formatting. ### Reply and take over Open a conversation to read the history. On a conversation the AI is handling, take over to start replying. Your replies go back to the customer on their original channel. You can attach files to your reply: tap **+** in the reply box, then **Attach file**, and pick up to 5 files, max 10 MB each — images (PNG, JPEG, WebP, GIF), PDF, Word (`.docx`), and text files (TXT, CSV, Markdown, JSON, YAML). In email conversations, the files in one reply must be 3 MB or less in total. This works for chat widget and email conversations; channels without file support, such as SMS or WhatsApp, do not show **Attach file**. Files upload when you send, and a failed upload shows **Retry** on the message. See [Chat with Customers](https://docs.bubblav.com/user-guide/live-support/chat-with-customers.md#sending-files-to-customers). ### Share work with your team These features need a **Pro** plan and live chat on the website. See [Team Inbox](https://docs.bubblav.com/user-guide/live-support/team-inbox.md) for how they work on desktop. * **Assign a conversation**: open the **⋯** menu in a conversation and tap **Assign…** to pick a teammate (with photo and online status) or **Unassigned**. A chip in the conversation header shows the assignee's photo and name; tap it to change it. The inbox row shows the assignee's photo too. * **Tags**: tap **Tags…** in the same menu to add or remove tags. Tags show as chips in the header, and the first tag shows on the inbox row. * **Internal notes**: tap **+** in the reply box, then **Internal note**. The box turns amber and reads "Internal note — only your team sees this". Type **@** to mention a teammate. Tap the **lock** to switch back to your reply. Notes show as an amber **Internal note** card and are never sent to the customer. * **Saved replies**: type **/** and part of a shortcut to see suggestions, then tap one to fill in the reply. To browse all of them, tap **+**, then **Saved replies**. Variables such as `{{visitor.first_name}}` are filled in for you. * **Away switch**: under **Settings**, turn on **Away** so new chats go to your teammates while you're away. ### Copilot and translation * Open the **Copilot** sheet for a conversation to ask questions about your knowledge base or the customer. * In the reply box, tap **Draft** (the wand icon) to have Copilot write a reply. If you typed some text first, your text steers the draft; if the box is empty, Copilot drafts from the visitor's last message. In a chat you started from **Online** visitors, before the visitor replies, **Draft** rephrases the text you typed. * Set **Settings** → **Translate to** to read visitor messages in your own language. * Tap the paperclip to attach files to your question — in the Copilot sheet and in the **Home** prompt (Ask BubblaV). Up to 5 files, max 10 MB each; the same file types as chat files. See [AI Copilot](https://docs.bubblav.com/user-guide/live-support/copilot.md) for how drafts work. ### Visitor memory notes Open the visitor details and expand **Memory** to see what the AI knows about the visitor. Tap **Add** to save a note, or edit and delete your notes. Notes are shared with the chatbot and Copilot. ### Large screens and iPhone Duo On wide screens (tablets, unfolded phones), the inbox shows the conversation list and the open conversation side by side, and the **Home**, **Conversations**, and **Settings** tabs move to a bar at the side of the screen. On iPhone Duo, the app follows Apple's vertical bar: * The tabs and the conversation buttons sit in one group on the side iOS chooses, usually the right edge. The **Home**, **Conversations**, and **Settings** tabs always come first, at the top, in the same place on every screen. When a conversation is open, its buttons follow below a divider: **Back**, **Copilot**, **Compose** (opens the reply box), and **⋯** (more actions). * Folded shut, the app uses the outer screen in one column, in portrait and landscape. * Unfolded, the inbox shows two panes. When the phone is partly folded like a book, the list ends at the fold, and menus and sheets open on one side of the fold. ## Push Notifications Mobile push is controlled by the app's own **Settings** → **Notifications** screen, separate from the browser push settings in the dashboard. | Setting | What it controls | | - | - | | **Receive push notifications** | Master switch for push on this phone | | **AI conversations** → **New conversations**, **Messages** | New AI chats, and visitor messages in AI chats | | **Support requests** | New support requests and visitor messages on them, plus replies from the BubblaV team in your **Home** assistant chat | | **Conversation assigned to you**, **Mentions in internal notes** | A teammate assigns you a conversation, or @mentions you in an internal note | | **Form submissions**, **Cart recovery**, **Quota alerts**, **Delivery failures** | Notification categories | Tapping a notification opens that conversation. You aren't pushed for an inbox conversation you are currently viewing. A reply from the BubblaV team opens the **Home** tab on that assistant conversation. > [!NOTE] > > Push notifications for visitor conversations require a **Pro** plan on the website. If notifications are blocked in your phone's system settings, the app shows **Blocked by Android** — tap it to open system settings. ## Troubleshooting > **I don't get push notifications** > > * Make sure **Receive push notifications** is on in the app's **Settings** → **Notifications**. > * Check that the relevant row (for example **Support requests**) is on. > * Make sure notifications for BubblaV are allowed in your phone's system settings. > * Push for visitor conversations needs a Pro plan on the website. > **I can read conversations but can't reply** > > Live chat replies require a Pro plan. On a Free plan you can view conversations read-only. See [Live Support Overview](https://docs.bubblav.com/user-guide/live-support/overview.md). > **The Online chip is missing** > > Online Visitors is available on Pro plans. The chip appears when the selected website has live chat access. ## Next Steps > **[Push & Message Notifications](https://docs.bubblav.com/user-guide/live-support/push-notifications.md)** > > All notification channels in one place > **[Chat with Customers](https://docs.bubblav.com/user-guide/live-support/chat-with-customers.md)** > > The same inbox on desktop This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.