> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bubblav.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports Overview

> Track your chatbot performance and usage

Understand how your chatbot is performing, what customers are asking, and how your team responds. Make data-driven decisions to improve customer experience.

<Frame>
  <img className="block dark:hidden" src="https://mintcdn.com/bubblav-e553cf80/R3ckwS1UlR0o66Bf/images/reports.png?fit=max&auto=format&n=R3ckwS1UlR0o66Bf&q=85&s=0f59c0ee1ead498ae7f79661c2fedc7a" alt="Reports Overview" width="987" height="1032" data-path="images/reports.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/bubblav-e553cf80/nhelQxnCmiOq_LRR/images/reports-dark.png?fit=max&auto=format&n=nhelQxnCmiOq_LRR&q=85&s=205027c0be0d7985e6dbed56717a1df0" alt="Reports Overview" width="1087" height="1205" data-path="images/reports-dark.png" />
</Frame>

## Accessing Reports

<Steps>
  <Step title="Open Dashboard">
    Go to [bubblav.com/dashboard](https://www.bubblav.com/dashboard)
  </Step>

  <Step title="Select Website">
    Click on the website you want to analyze
  </Step>

  <Step title="Open Reports">
    Click **Reports** in the sidebar menu
  </Step>
</Steps>

***

## Report Categories

BubblaV Reports are organized into two tiers based on your subscription plan.

<CardGroup cols={2}>
  <Card title="Free Reports" icon="chart-simple" href="/user-guide/reports/free">
    Essential metrics available to all users including AI Resolution Rate, Response Time, Leads, and Message Rating.
  </Card>

  <Card title="Pro+ Reports" icon="chart-line" href="/user-guide/reports/pro">
    Advanced analytics for Pro and Turbo plans including Cost Savings, Confidence Scores, Geographic insights, and AI performance analysis.
  </Card>
</CardGroup>

***

## Time Range Selection

Filter reports by date range:

| Range            | Best For                      |
| ---------------- | ----------------------------- |
| **Today**        | Real-time monitoring          |
| **Last 7 days**  | Weekly trends                 |
| **Last 30 days** | Monthly performance review    |
| **Custom range** | Specific campaigns or periods |

Click the date picker in the top-right corner to change the range.

***

## Data Updates

<Note>
  Reports data is updated daily at 2 PM UTC (14:00). Real-time data may have slight delays of up to 24 hours.
</Note>

***

## Exporting Reports

Download your data for offline analysis.

### Export Full Report

Export all report data as CSV:

<Steps>
  <Step title="Select Date Range">
    Choose the time period you want to export
  </Step>

  <Step title="Click Export Report">
    Click the **Export Report** button in the top-right corner
  </Step>

  <Step title="Download CSV">
    The file will download automatically with all analytics data
  </Step>
</Steps>

The export includes:

* All conversation data
* Message details
* Lead information
* Analytics metrics
* Timestamps and metadata

***

## Plan Comparison

| Feature                            | Free | Pro | Turbo |
| ---------------------------------- | ---- | --- | ----- |
| **AI Resolution Rate**             | Yes  | Yes | Yes   |
| **Avg Response Time**              | Yes  | Yes | Yes   |
| **Total Leads**                    | Yes  | Yes | Yes   |
| **Message Rating**                 | Yes  | Yes | Yes   |
| **Messages & Conversations Trend** | Yes  | Yes | Yes   |
| **Est. Cost Savings**              | -    | Yes | Yes   |
| **Average Confidence**             | -    | Yes | Yes   |
| **Transfer to Agent**              | -    | Yes | Yes   |
| **Avg Conversation Depth**         | -    | Yes | Yes   |
| **Most Active Times**              | -    | Yes | Yes   |
| **Conversation Flow**              | -    | Yes | Yes   |
| **Visitor Geography**              | -    | Yes | Yes   |
| **Top Unanswered Questions**       | -    | Yes | Yes   |
| **Bad Feedback Conversations**     | -    | Yes | Yes   |
| **Most Visited Links**             | -    | Yes | Yes   |
| **Leads List**                     | -    | Yes | Yes   |
| **Export Reports**                 | Yes  | Yes | Yes   |

***

## Best Practices

<AccordionGroup>
  <Accordion title="Review weekly">
    Set aside time each week to review reports. Look for trends, not just individual days.
  </Accordion>

  <Accordion title="Act on unanswered questions">
    The "Top Unanswered Questions" report is your roadmap for knowledge base improvements.
  </Accordion>

  <Accordion title="Monitor peak hours">
    Schedule live support coverage during your busiest hours using the Most Active Times chart.
  </Accordion>

  <Accordion title="Track over time">
    Compare month-over-month to see improvement trends. Use the comparison indicators on each metric.
  </Accordion>

  <Accordion title="Share with team">
    Export and share reports with stakeholders to show chatbot value and ROI.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Data not showing">
    * Select a date range that has data
    * Wait 24 hours for new conversations to appear
    * Refresh the page
  </Accordion>

  <Accordion title="Numbers seem wrong">
    * Check the selected date range
    * Verify timezone settings
    * Note: Real-time data may have slight delays
  </Accordion>

  <Accordion title="Export not working">
    * Try a smaller date range
    * Check browser popup blockers
    * Use a different browser
  </Accordion>
</AccordionGroup>

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Free Reports" icon="chart-simple" href="/user-guide/reports/free">
    View metrics available on all plans
  </Card>

  <Card title="Pro+ Reports" icon="chart-line" href="/user-guide/reports/pro">
    Explore advanced analytics features
  </Card>
</CardGroup>