Email Inbox, Copilot Upgrades, Live Support Inbox, YOLO Mode
- Email Unified Inbox (IMAP): Connect any mailbox — Gmail, Outlook, Zoho, and more — over IMAP. Inbound email lands in your live-support inbox as threaded tickets that agents can reply to right from BubblaV.
- AI Copilot Upgrades: A new one-click Draft reply button turns any visitor message into a ready-to-edit reply, and Copilot now reads visitor attachments (PDFs, documents, images) for better-informed drafts.
- Live Support Inbox: Archive and bulk-select conversations, pin important ones to the top, and filter the unified inbox by the Email channel.
- YOLO Mode (Unrestricted Knowledge): A new per-website Settings toggle (off by default) that lets your chatbot and Copilot answer from their general knowledge and live web search — beyond your site’s knowledge base — for broader coverage when you want it. Note: answers may be less on-brand and web-search calls add to your AI usage.
- TidyCal Scheduling: New booking integration with OAuth connect and booking lookup.
- In-Dashboard Help Assistant: Click the question-mark icon on any website page to ask the BubblaV Assistant, in plain English, how to set up your bot — leads, quotes, reviews, integrations, and more — right inside the dashboard.
Cal.com, Acuity, Google Tag Manager, MCP Config Tools
- Cal.com: New scheduling integration with OAuth connect, EU + Global region support, inline booking suggestions.
- Acuity Scheduling: New scheduling integration with OAuth connect and inline booking.
- Google Tag Manager: No-code GTM installation option with install guide button for easy setup.
- 22 New MCP Server Tools: User-facing configuration tools for managing your chatbot settings via MCP.
Visitor Memory
- Visitor Memory: AI chatbot now remembers visitors across sessions for personalized, context-aware conversations.
Forms
- Forms: Create custom forms that your AI chatbot can show to visitors to collect structured data—feedback, contact details, quote requests, and more—directly inside the chat. AI-powered triggering, email notifications, and a submissions dashboard.
Human Handoff, Google Drive, ChatGPT MCP, Custom Tool Templates & More
- Human Handoff Scenarios: Configure specific questions or intents that should always be handled by human agents
- Google Drive Integration: Connect Google Drive as a knowledge source with OAuth, automatic content sync, and vector embedding on creation.
- Custom Tool Templates: New template selection system with 6 ready-made templates including Order Email Notification, reducing setup time for common use cases.
- ChatGPT MCP Integration: Full ChatGPT App with OAuth DCR support.
- Claude & OpenClaw MCP Support: MCP connector now supports Claude, ChatGPT, and OpenClaw clients.
AI SDKs, Notion, Zendesk OAuth, new Widget position and Vibe coding support
- AI Chatbot SDKs: Launched official npm packages for React, Vue, and Angular.
- Zendesk OAuth App: Added native Zendesk OAuth app with Help Center and ticket knowledge sync, simplified setup.
- Bottom-Center Pill Widget: New widget position.
- llms.txt Support: Added llms.txt and llms-full.txt support with Vibe Coding integration.
Live Support Redesign, Major Integrations & Platform Expansion
- Live Support Unified Inbox Redesign: Complete redesign of the live support dashboard with dynamic chat platform menu, channel filtering by installed integrations, and improved sidebar navigation.
- WordPress Plugin & WooCommerce Plugin: Full support for WordPress and WooCommerce sites with easy installation, automatic content sync, and unified chat management.
- BigCommerce App: Native BigCommerce application integration with product catalog access, order tracking, and customer management.
- Messenger, Slack & Discord: Complete chat platform integrations with bot functionality, conversation continuity, and human agent handoff support.
- Notion Integration: Introduced Notion as a knowledge base source with content crawling and RAG support.
- Haravan Integration: Added Vietnamese e-commerce platform support with OAuth installation and script tag injection.
- Zapier Integration: Complete automation platform with 14 triggers, 4 actions, and 3 searches for workflow automation.
- Attio Integration: CRM integration for contact management, visitor profile sync, and proactive chat initiation.
- Chat Widget Improvements: Added drag-to-resize functionality for expanded chat widget.
- Dashboard Analytics: Fixed analytics view to use last 30 days as default period.
Q&A Knowledge Unification & Major Integrations
- Knowledge Base Unification: Unified the Tuning Suggestions system into a streamlined “Q&A” and “Content Gaps” workflow. Renamed the “Text” tab to “Q&A” with improved terminology (Question/Answer).
- Content Gaps: New dashboard card and dedicated tab to identify high-frequency unanswered customer questions for quick Q&A resolution.
- Major Integrations: Added comprehensive support for Stripe and Polar.sh (billing), Klarna (payments) and Zendesk (tickets).
- Advanced Web Crawler: Improved crawling logic with incremental updates, better content extraction, and image processing.
- Custom Tools: New key management system customizable per website with authentication UI.
- MCP Servers: Support for enabling Model Context Protocol servers on a per-website basis.
- Documentation: Launched comprehensive documentation for users and developers.
- Widget & Live Support: Enhanced real-time chat, dynamic widget sizing.
HubSpot & AI Upgrades
- New Integrations: Full HubSpot (CRM) integrations including contact sync and order search.
- Shopify Billing & Storefront: Added subscription management and predictive search via Storefront API.
Shopify Advanced Features
- Shopify Automations: Self-service returns, visitor insights, and granular order permissions.
- Product Features: Added product reviews, rating counts, and image carousels.
Analytics & Returns
- Calendly: Added inline meeting rescheduling capabilities.
- Shopify Returns: Complete management feature for order returns.
- Analytics: Enhanced dashboard with geographic distribution and advanced filtering.
Auth & Infrastructure
- Authentication: Launched email/password login and signup.
- Widget Customization: Added full control over chat widget colors and layout.
- Shopify App: Native integration.
Founding Release
- Initial Launch: Released BubblaV with RAG-powered AI Chatbot, standout Widget, and Smart Crawler.
Have questions about a feature? Check the User Guide or contact our support team.