Mobile Apps for iOS and Android, Zoho Commerce Integration, Product Card Button Labels, HubSpot Meeting Scheduling
- Mobile Apps: Take your AI support inbox anywhere. Browse conversations, reply live, hand off to Copilot drafts, and translate replies from your phone. Android is available now on Google Play; iOS is coming soon to the App Store.
- Zoho Commerce Integration: Connect your Zoho Commerce store — customers can track orders, search your catalog in natural language, and check stock availability, around the clock. OAuth connect with every Zoho data center supported (US, EU, India, Australia, Japan). See Zoho Commerce.
- Product Card Button Labels: Customize the text on every product card button in the chat widget — “View” and “View detail” can say whatever fits your store (up to 40 characters each). Find it under Widget Design → Advanced Settings. See Widget Design.
- HubSpot Meeting Scheduling: Visitors can book a meeting right in chat using your HubSpot Meetings links. See HubSpot.
Smart Triggers, Assistant Upgrades, Notification Center, Browser Push, Chatbot Logs, Copilot-Only Knowledge, Weekly Report Tool Errors, Typing Indicators, Zalo Integration, Telegram Integration, Shopify Product Recommendations
- Smart Triggers: Your chatbot can now proactively start the conversation at the moment a visitor is most likely to engage — after a set time on a page, or right as they’re about to leave (exit intent). Target specific pages with URL rules, let the AI personalize the opener from your message template, set cooldowns to avoid over-messaging, and steer follow-up replies with an optional conversation goal. Triggered messages don’t count toward your monthly message quota. Requires a Pro plan. See Smart Triggers.
- BubblaV Assistant Upgrades: The in-dashboard Assistant is now available on the Dashboard Home page — not only the question-mark icon on website pages. It can now update settings for you, not just answer questions: ask it to add a review link, turn on lead collection, or change your chatbot’s greeting, and it applies the change directly. It supports any language, and every account gets 100 free Assistant credits per month, separate from the monthly message quota. See In-Dashboard Help Assistant.
- Notification Center: A new bell icon in the sidebar opens a persistent inbox of everything that needs your attention — visitor messages, support requests, form submissions, and quota alerts.
- Browser Push Notifications: Get desktop and mobile push notifications the moment a visitor messages you. Enable push per browser from the sidebar banner or Account Settings.
- Chatbot Logs: A new Log page under Chatbot shows every tool call your chatbot makes — MCP servers, custom webhook tools, and built-in tools — with status (Succeeded/Failed) and date-range filters. Click any call to inspect its arguments (secrets redacted), result, and error message so you can troubleshoot failures. Find it under Chatbot → Log or via ⌘K search.
- Copilot-Only Knowledge Sources: Mark Files, Q&A, or Tickets as Copilot only to hide them from your visitor-facing chatbot while keeping them available to your team’s Copilot for drafting replies. Internal-only content stays out of customer chats.
- Tool Errors in Weekly Report: Your weekly report email now highlights your chatbot’s top tool failures of the week.
- Live Chat Typing Indicators: Visitors and human agents now see typing dots during live support, so it’s clear when a reply is on the way.
- Zalo Integration: Connect your Zalo Official Account or a Zalo bot token from Zalo Bot Creator — customer chats are answered by AI from your knowledge base and land in the unified Live Support inbox. No OAuth required. See Zalo.
- Telegram Integration: Connect a Telegram bot with a token from @BotFather — customer DMs are answered by AI from your knowledge base and land in the unified Live Support inbox, with human takeover when you step in. No OAuth required. See Telegram.
- Shopify Product Recommendations: A new tool lets your chatbot recommend products as one curated, ranked card group. See Shopify.
- HubSpot Ticket Sync: HubSpot conversations and tickets now sync into your unified Live Support inbox every 2 minutes. Reply from BubblaV straight into the HubSpot thread, and draft replies with one-click AI Copilot. See HubSpot.
- Self-Learning (Beta): Your chatbot now learns from real conversations — when a human agent resolves a chat, a visitor gives a thumbs-down, or the bot stumbles, BubblaV drafts a new Q&A for your review in Knowledge → Q&A. Enable Auto-apply in Settings to publish strong answers automatically (Pro). See Self-Learning.
Email Inbox, Copilot Upgrades, Live Support Inbox, YOLO Mode
- Email Unified Inbox (IMAP): Connect any mailbox — Gmail, Outlook, Zoho, and more — over IMAP. Inbound email lands in your live-support inbox as threaded tickets that agents can reply to right from BubblaV.
- AI Copilot Upgrades: A new one-click Draft reply button turns any visitor message into a ready-to-edit reply, and Copilot now reads visitor attachments (PDFs, documents, images) for better-informed drafts.
- Live Support Inbox: Archive and bulk-select conversations, pin important ones to the top, and filter the unified inbox by the Email channel.
- YOLO Mode (Unrestricted Knowledge): A new per-website Settings toggle (off by default) that lets your chatbot and Copilot answer from their general knowledge and live web search — beyond your site’s knowledge base — for broader coverage when you want it. Note: answers may be less on-brand and web-search calls add to your AI usage.
- TidyCal Scheduling: New booking integration with OAuth connect and booking lookup.
- In-Dashboard Help Assistant: Click the question-mark icon on any website page to ask the BubblaV Assistant, in plain English, how to set up your bot — leads, quotes, reviews, integrations, and more — right inside the dashboard.
Cal.com, Acuity, Google Tag Manager, MCP Config Tools
- Cal.com: New scheduling integration with OAuth connect, EU + Global region support, inline booking suggestions.
- Acuity Scheduling: New scheduling integration with OAuth connect and inline booking.
- Google Tag Manager: No-code GTM installation option with install guide button for easy setup.
- 22 New MCP Server Tools: User-facing configuration tools for managing your chatbot settings via MCP.
Visitor Memory
- Visitor Memory: AI chatbot now remembers visitors across sessions for personalized, context-aware conversations.
Forms
- Forms: Create custom forms that your AI chatbot can show to visitors to collect structured data—feedback, contact details, quote requests, and more—directly inside the chat. AI-powered triggering, email notifications, and a submissions dashboard.
Human Handoff, Google Drive, ChatGPT MCP, Custom Tool Templates & More
- Human Handoff Scenarios: Configure specific questions or intents that should always be handled by human agents
- Google Drive Integration: Connect Google Drive as a knowledge source with OAuth, automatic content sync, and vector embedding on creation.
- Custom Tool Templates: New template selection system with 6 ready-made templates including Order Email Notification, reducing setup time for common use cases.
- ChatGPT MCP Integration: Full ChatGPT App with OAuth DCR support.
- Claude & OpenClaw MCP Support: MCP connector now supports Claude, ChatGPT, and OpenClaw clients.
AI SDKs, Notion, Zendesk OAuth, new Widget position and Vibe coding support
- AI Chatbot SDKs: Launched official npm packages for React, Vue, and Angular.
- Zendesk OAuth App: Added native Zendesk OAuth app with Help Center and ticket knowledge sync, simplified setup.
- Bottom-Center Pill Widget: New widget position.
- llms.txt Support: Added llms.txt and llms-full.txt support with Vibe Coding integration.
Live Support Redesign, Major Integrations & Platform Expansion
- Live Support Unified Inbox Redesign: Complete redesign of the live support dashboard with dynamic chat platform menu, channel filtering by installed integrations, and improved sidebar navigation.
- WordPress Plugin & WooCommerce Plugin: Full support for WordPress and WooCommerce sites with easy installation, automatic content sync, and unified chat management.
- BigCommerce App: Native BigCommerce application integration with product catalog access, order tracking, and customer management.
- Messenger, Slack & Discord: Complete chat platform integrations with bot functionality, conversation continuity, and human agent handoff support.
- Notion Integration: Introduced Notion as a knowledge base source with content crawling and RAG support.
- Haravan Integration: Added Vietnamese e-commerce platform support with OAuth installation and script tag injection.
- Zapier Integration: Complete automation platform with 14 triggers, 4 actions, and 3 searches for workflow automation.
- Attio Integration: CRM integration for contact management, visitor profile sync, and proactive chat initiation.
- Chat Widget Improvements: Added drag-to-resize functionality for expanded chat widget.
- Dashboard Analytics: Fixed analytics view to use last 30 days as default period.
Q&A Knowledge Unification & Major Integrations
- Knowledge Base Unification: Unified the Tuning Suggestions system into a streamlined “Q&A” and “Content Gaps” workflow. Renamed the “Text” tab to “Q&A” with improved terminology (Question/Answer).
- Content Gaps: New dashboard card and dedicated tab to identify high-frequency unanswered customer questions for quick Q&A resolution.
- Major Integrations: Added comprehensive support for Stripe and Polar.sh (billing), Klarna (payments) and Zendesk (tickets).
- Advanced Web Crawler: Improved crawling logic with incremental updates, better content extraction, and image processing.
- Custom Tools: New key management system customizable per website with authentication UI.
- MCP Servers: Support for enabling Model Context Protocol servers on a per-website basis.
- Documentation: Launched comprehensive documentation for users and developers.
- Widget & Live Support: Enhanced real-time chat, dynamic widget sizing.
HubSpot & AI Upgrades
- New Integrations: Full HubSpot (CRM) integrations including contact sync and order search.
- Shopify Billing & Storefront: Added subscription management and predictive search via Storefront API.
Shopify Advanced Features
- Shopify Automations: Self-service returns, visitor insights, and granular order permissions.
- Product Features: Added product reviews, rating counts, and image carousels.
Analytics & Returns
- Calendly: Added inline meeting rescheduling capabilities.
- Shopify Returns: Complete management feature for order returns.
- Analytics: Enhanced dashboard with geographic distribution and advanced filtering.
Auth & Infrastructure
- Authentication: Launched email/password login and signup.
- Widget Customization: Added full control over chat widget colors and layout.
- Shopify App: Native integration.
Founding Release
- Initial Launch: Released BubblaV with RAG-powered AI Chatbot, standout Widget, and Smart Crawler.
Have questions about a feature? Check the User Guide or contact our support team.