- Live Support Unified Inbox Redesign: Complete redesign of the live support dashboard with dynamic chat platform menu, channel filtering by installed integrations, and improved sidebar navigation.
- WordPress Plugin & WooCommerce Plugin: Full support for WordPress and WooCommerce sites with easy installation, automatic content sync, and unified chat management.
- BigCommerce App: Native BigCommerce application integration with product catalog access, order tracking, and customer management.
- Messenger, Slack & Discord: Complete chat platform integrations with bot functionality, conversation continuity, and human agent handoff support.
- Notion Integration: Introduced Notion as a knowledge base source with content crawling and RAG support.
- Haravan Integration: Added Vietnamese e-commerce platform support with OAuth installation and script tag injection.
- Zapier Integration: Complete automation platform with 14 triggers, 4 actions, and 3 searches for workflow automation.
- Attio Integration: CRM integration for contact management, visitor profile sync, and proactive chat initiation.
- Chat Widget Improvements: Added drag-to-resize functionality for expanded chat widget.
- Dashboard Analytics: Fixed analytics view to use last 30 days as default period.
- Knowledge Base Unification: Unified the Tuning Suggestions system into a streamlined “Q&A” and “Content Gaps” workflow. Renamed the “Text” tab to “Q&A” with improved terminology (Question/Answer).
- Content Gaps: New dashboard card and dedicated tab to identify high-frequency unanswered customer questions for quick Q&A resolution.
- Major Integrations: Added comprehensive support for Stripe and Polar.sh (billing), Klarna (payments) and Zendesk (tickets).
- Advanced Web Crawler: Improved crawling logic with incremental updates, better content extraction, and image processing.
- Custom Tools: New key management system customizable per website with authentication UI.
- MCP Servers: Support for enabling Model Context Protocol servers on a per-website basis.
- Documentation: Launched comprehensive documentation for users and developers.
- Widget & Live Support: Enhanced real-time chat, dynamic widget sizing.
- New Integrations: Full HubSpot (CRM) integrations including contact sync and order search.
- Shopify Billing & Storefront: Added subscription management and predictive search via Storefront API.
- Shopify Automations: Self-service returns, visitor insights, and granular order permissions.
- Product Features: Added product reviews, rating counts, and image carousels.
- Calendly: Added inline meeting rescheduling capabilities.
- Shopify Returns: Complete management feature for order returns.
- Analytics: Enhanced dashboard with geographic distribution and advanced filtering.
- Authentication: Launched email/password login and signup.
- Widget Customization: Added full control over chat widget colors and layout.
- Shopify App: Native integration.
- Initial Launch: Released BubblaV with RAG-powered AI Chatbot, standout Widget, and Smart Crawler.
Have questions about a feature? Check the User Guide or contact our support team.