Skip to main content
Find answers to frequently asked questions about BubblaV. For quick how-to questions while you work, try the in-dashboard help assistant. If you need additional help, contact our support team.

​
Getting Started

Visit bubblav.com and click Sign Up. You’ll need to verify your email before you can start using the platform.
After logging in, go to Dashboard → Websites and click Add Website. Enter your website URL and BubblaV will automatically start crawling your content.
You can have a basic chatbot running in 5-10 minutes. Website crawling typically takes 2-5 minutes depending on your site size, and you can continue configuring while it runs.
  1. BubblaV automatically crawls your website to learn your content
  2. Your knowledge base is populated with indexed pages
  3. A unique embed code is generated for your website
  4. You can customize the widget and test it before going live
No installation on your server is required. You just need to add a small JavaScript snippet to your website’s HTML. See the Installation guide for platform-specific instructions.

​
Installation & Widget Deployment

  1. Go to Dashboard → Installation
  2. Copy the embed code provided
  3. Paste it into your website’s HTML (typically in the footer or header)
  4. The widget will appear on your live site within minutes For platform-specific instructions, see the Installation guide.
Yes! You can use the “Insert Headers and Footers” plugin to paste the embed code in the footer section, or manually add it to your theme’s footer.php file.
Yes! Install the BubblaV Shopify app from the App Store. It will automatically integrate with your store and you can configure it from your dashboard.
Yes! Google Tag Manager (GTM) works on virtually any website and is a great option when your platform has no dedicated app. Create a new Custom HTML tag, paste your BubblaV embed code, set the trigger to All Pages, then Submit and Publish. See the Google Tag Manager guide for full step-by-step instructions.
  • Verify the embed code is correctly placed in your HTML
  • Check your browser console for errors
  • Ensure you’re using the correct website ID
  • Wait a few minutes for the widget to load
  • Check that your website ID is active in your dashboard
Yes. Go to Design → Positioning and choose Bottom Right or Bottom Left for both desktop and mobile.

​
Knowledge Base & Training

Website crawling automatically scans your website, extracts content from your pages, and makes it searchable so your chatbot can answer questions accurately based on your actual content.
When you add a website, BubblaV:
  1. Visits your URL and extracts all text content
  2. Follows links to discover other pages on your domain
  3. Detects sitemaps and crawls listed URLs
  4. Processes content into searchable chunks
  5. Updates status for each page (Crawled, Pending, Failed)
Yes! You can add sub-websites and external domains to your knowledge base. This allows you to train your chatbot on content from multiple related sources.
Check your robots.txt file. BubblaV respects the robots.txt standard, so pages blocked there won’t be crawled. If needed, you can manually add content using text snippets or file uploads.
Yes! You can upload PDFs, documents, and text files directly to your knowledge base. Go to Knowledge → Files to upload content.
Use Knowledge → Q&A to add specific entries. Write out question and answer pairs you want the chatbot to know.

​
Widget Customization & Design

Go to Design in your dashboard to customize:
  • Brand colors and color themes
  • Widget size and position
  • Welcome message and chat suggestions
  • Bot name and avatar
  • Background styles
Yes! When you add a new website, BubblaV automatically analyzes your site’s colors and applies a matching theme. You can also manually extract colors anytime: go to Design → Color Palette Presets, enter any URL, and click Extract Colors.
Yes. Go to Design → Home Screen to customize the bot’s name, avatar image, and welcome message.
Yes, this option is available on Pro+ plans. Go to Design → General and toggle Show ‘Powered by’ branding.
  • Width: Default is 400px (adjustable)
  • Height: Default is 650px (adjustable) You can customize dimensions to match your website’s design.
Changes usually appear within a minute of saving. If they don’t, allow up to 5 minutes for caching to clear, then reload your site — or open it in an incognito window to see the latest version. See Widget Design for details.

​
Integrations

Connecting Shopify enables your chatbot to:
  • Track orders by order number
  • Search your product catalog
  • Show product details
  • Access customer order history
  • Process returns and refunds
  • Check gift card balances
  • Validate discount codes
  1. Go to Dashboard → Integrations → Shopify
  2. Click Connect Shopify
  3. The BubblaV app will open in the Shopify App Store
  4. Click Install and authorize the app
  5. You’ll be redirected back to your dashboard
  • Verify you’re using your .myshopify.com domain
  • Check that your store is active
  • Clear browser cache and try incognito mode
  • Ensure you have app installation permissions
  • Try the authorization process again
BubblaV supports integrations with: Shopify, HubSpot, Zendesk, Calendly, Stripe, Klarna, Polar, and custom tools via our MCP servers.
Use Custom Tools to create HTTP requests to any API. You can define tools that call external services and integrate them into your chatbot.

​
Live Support

Live support lets you take over conversations in real-time when a customer needs to talk to a human. This feature is available on Pro+ plans.
Live support is automatically enabled for Pro+ plan users. Your team members can access the Live Support dashboard to see and respond to conversations in real-time.
Your account owner can add team members with different roles. Go to Team & Members to manage who can access live support conversations.

​
Account & Billing

BubblaV offers plans with different features and pricing. Visit the Pricing page to see all available plans and their features.Pricing Summary:
  • Free: $0/month (100 messages/month, 1 website, 50 pages)
  • Pro: $49/month ($39/month annually, save $120/year, 5,000 messages/month) - 14-day free trial
All paid plans include annual billing options with 20% savings compared to monthly billing.
Yes! The Pro plan includes a 14-day free trial for new customers. You get full access to all Pro features during the trial period. Your payment card is required at signup but won’t be charged until the trial ends. Cancel anytime during the trial at no cost.
You can change your plan anytime from your Account Settings → Billing. Upgrades are effective immediately, and downgrades take effect at the end of your billing cycle.
EU consumers have a 14-day right of withdrawal under EU consumer law (ångerätt). Because we charge nothing during the 14-day free trial and paid plans cannot start until the trial ends, your withdrawal right is fully covered by the trial: you may cancel or downgrade to the Free plan at any time before the trial ends at no cost. If you are ever charged within 14 days of starting a paid subscription, contact us for a full refund. Otherwise, contact our support team to discuss your options. See our Terms of Service for full details.
Go to Team & Members in your dashboard and click Add Member. Enter their email address and select their role. They’ll receive an invitation to join your account.

​
Troubleshooting

  • Verify your website was fully crawled (check Knowledge → Pages)
  • Add specific Q&A pairs for common questions you want answered
  • Upload relevant documents to your knowledge base
  • Use “Content Gaps” to identify what information is missing
  • Test with specific questions from your website content
Your knowledge base may not have enough specific information. Consider:
  • Adding more detailed content to your website
  • Uploading PDFs with detailed product/service information
  • Adding Q&A entries with specific question/answer pairs
  • Refining behavior in Settings
  • Check your spam/junk folder
  • Verify you entered the correct email address
  • Request a new verification email
  • Try signing up with Google instead
  • Large websites (100+ pages) naturally take longer
  • Check if your site blocks bots in robots.txt
  • Try adding pages manually if crawl continues to fail
  • Contact support if crawl is stuck
  • Verify you’re using the correct login credentials
  • Try resetting your password
  • Check that your browser supports the dashboard
  • Clear your browser cache and try again
  • Contact support if you’re still unable to access
  • Check your internet connection
  • Verify the widget code is correctly installed
  • Check browser console for JavaScript errors
  • Ensure your website’s server is responding quickly
  • Try clearing your browser cache

​
Still Need Help?

If you can’t find the answer you’re looking for, we’re here to help! Contact our support team and we’ll respond as quickly as possible. You can also check the User Guide for more detailed documentation.