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To ensure your BubblaV chatbot provides the best possible support to your customers, follow these best practices for content management, testing, and continuous improvement.

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1. Effective Content Crawling

The foundation of a smart chatbot is a comprehensive knowledge base.
  • Start with a thorough crawl: When setting up, ensure you crawl your main documentation, help center, and landing pages.
  • Verify status: Check the Knowledge tab to ensure all pages are “Indexed”.

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2. Testing in the Design Page

Before deploying or after making changes, always use the testing function on the Design page.
  1. Navigate to your website dashboard and click Design.
  2. The chat preview on the right side simulates the real user experience.
  3. Ask specific questions: Ask about pricing, specific features, return policies, or edge cases.
  4. Verify citations: Check that the bot is citing the correct pages from your site.

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3. Resolving Content Gaps

When you spot an incorrect or suboptimal answer during testing:
  • Go to the Knowledge section -> Content Gaps.
  • BubblaV automatically flags questions that the AI struggled with.
  • Add a Q&A Entry: You can convert an unanswered question into a precise, hand-crafted Q&A pair.
  • This is perfect for “sensitive” questions or brand-specific phrasing that might not be clear in the raw web text.

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4. Adding Manual Q&A

Sometimes your website doesn’t explicitly state the answer to a common question (e.g., “Do you offer a non-profit discount?”) or the info is scattered.
  • Go to Knowledge > Q&A.
  • Add a Q&A Entry (e.g., Question: “Do you offer discounts?”, Answer: “Yes, we offer…”).
  • This fills gaps without needing to create new public web pages.

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5. Monitoring Content Gaps

Your chatbot improves over time if you listen to what users are asking.
  • Check Top Unanswered Questions: Periodically review usage reports to see what questions the bot couldn’t answer.
  • Identify Gaps: If users ask about a feature you haven’t documented, that’s a content gap.
  • Action:
    • Add a new section to your website and re-crawl.
    • Or add a manual Q&A entry in the Q&A tab to address it immediately.
By following this loop—Crawl, Test, Q&A, and Monitor—you will build a powerful automated support agent that your customers love.