Skip to main content
These reports are available to all BubblaV users, including those on the Free plan. Get instant insights into your chatbot’s core performance.

​
Analytics Dashboard

The analytics dashboard displays four key metrics that give you a quick snapshot of your chatbot’s performance.
Analytics Dashboard

​
Key Metrics

AI Resolution Rate

Percentage of conversations fully resolved by AI without human agent involvement. Higher is better.This is the inverse of “Transfer to Agent” - it shows how effectively your AI handles customer queries independently.

Avg Response Time

Average time for the AI to generate and send a response. Lower is better for user experience.Displayed in seconds (e.g., “6.3s”) or milliseconds for faster responses.

Total Leads

Number of unique visitors who provided their email address during conversations.Track how effectively your chatbot captures contact information for follow-up.

Message Rating

Average rating of bot messages based on visitor feedback. 100% means all rated messages were positive (thumbs up).Shows the ratio of positive to total rated messages.

​
Understanding the Numbers

MetricGoodNeeds Attention
AI Resolution Rate> 80%< 60%
Avg Response Time< 5s> 10s
Message Rating> 80%< 60%
Each metric card shows a trend indicator comparing to the previous period. Green arrows indicate improvement, red arrows indicate decline.

​
Messages & Conversations Trend

Track conversation and message volume over time with the trend chart.
Messages & Conversations Trend

​
Three Views

The chart offers three tabs to analyze different aspects:
View message volume breakdown:
  • Bot messages: Responses from your AI chatbot
  • Agent messages: Responses from human agents (if live support is enabled)
  • Visitor messages: Questions and messages from website visitors

​
What to Look For

This chart helps you identify:
  • Busiest days and weeks: Plan support coverage accordingly
  • Seasonal patterns: Prepare for recurring high-traffic periods
  • Campaign impact: See spikes after marketing campaigns
  • Resolution trends: Monitor if resolution rate is improving over time

​
Export Reports

All users can export their report data as CSV files.
1

Select Date Range

Choose the time period you want to export using the date picker
2

Click Export Report

Click the Export Report button in the top-right corner
3

Download CSV

The file downloads automatically with all available analytics data

​
What’s Included in Export

  • Conversation details and metadata
  • Message content and timestamps
  • Lead information (emails captured)
  • All analytics metrics
  • Visitor country data

​
Improving Your Metrics

  • Add more content to your knowledge base
  • Create Q&A entries for frequently asked questions
  • Review and address unanswered questions (Pro+ feature)
  • Keep your website content up to date with regular crawls
Response time is primarily determined by AI processing. If times are consistently high:
  • Simplify complex knowledge base entries
  • Break long answers into shorter, focused responses
  • Contact support if response times exceed 15 seconds consistently
  • Enable the email capture feature in widget settings
  • Ask for email at appropriate points in the conversation
  • Offer value (like sending a summary) in exchange for email
  • Review conversations with negative feedback
  • Update knowledge base with more accurate answers
  • Ensure your AI’s tone matches your brand voice
  • Add more detailed answers for complex topics

​
Upgrade to Pro+

Want deeper insights? Pro+ plans unlock advanced analytics:

Cost Savings Calculator

See estimated savings from AI handling conversations

Confidence Scores

Monitor AI certainty levels across conversations

Geographic Insights

Understand where your visitors come from

AI Performance Analysis

Identify and fix knowledge gaps

View Pro+ Reports

Explore all advanced analytics features available on Pro and Turbo plans