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Before adding the chatbot to your public website, it’s important to test its responses and behavior.

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Testing Environments

There are two ways to test your chatbot within the dashboard: the Design Preview for visuals and the Dedicated Test Page for behavior.

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1. Design Preview

The Design page features a real-time preview of your widget’s appearance.
  1. Navigate to your website dashboard.
  2. Click Design in the sidebar.
  3. The right side of the screen shows a fully interactive preview.
Best for: Checking visual changes like colors, positioning, and welcome messages.

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2. Dedicated Test Page

For evaluating the chatbot’s intelligence and responses, use the dedicated Test page.
  1. Click Test in the sidebar menu.
  2. This opens a full-screen chat interface.
Features of the Test Page:
  • Full-screen view: Focus entirely on the conversation without distraction.
  • Suggested Questions: A sidebar displays questions generated from your content to help you verify the bot’s knowledge.
  • Reset Chat: Quickly start a new conversation to test different scenarios by clicking “New Chat”.

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What to Test

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Knowledge Accuracy

Ask questions about your business to ensure the AI has learned your content correctly.
  • Product details: “What is the price of X?”
  • Policies: “What is your return policy?”
  • Support: “How do I contact support?”
If the answers are incorrect, visit the Knowledge section to update your content or tune the responses.

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Behavior

Check that the bot adheres to your settings:
  • Does it use the correct tone?
  • Does it escalate to human support when needed?
  • Does it capture lead information?

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Debugging

If the bot says “I don’t know” or gives wrong information:
  1. Add missing information to the Knowledge Base
  2. Use the Q&A section or resolve Content Gaps to provide the correct answer for specific questions

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Best Practices

To learn how to get the most out of testing and continuous improvement, check out our Best Practices guide which covers the full cycle of crawling, testing, adding knowledge, and monitoring.