Skip to main content
Before adding the chatbot to your public website, it’s important to test its responses and behavior.

​
Preview Mode

The BubblaV dashboard includes a fully functional preview of your chatbot.
  1. Navigate to your website dashboard
  2. Click Design in the sidebar
  3. The right side of the screen shows a fully interactive preview of your chatbot
  4. Interacting with this widget simulates the exact experience your users will have

​
What to Test

​
Knowledge Accuracy

Ask questions about your business to ensure the AI has learned your content correctly.
  • Product details: “What is the price of X?”
  • Policies: “What is your return policy?”
  • Support: “How do I contact support?”
If the answers are incorrect, visit the Knowledge section to update your content or tune the responses.

​
Behavior

Check that the bot adheres to your settings:
  • Does it use the correct tone?
  • Does it escalate to human support when needed?
  • Does it capture lead information?

​
Debugging

If the bot says “I don’t know” or gives wrong information:
  1. Check Activity Logs to see the sources used for the answer
  2. Add missing information to the Knowledge Base
  3. Use the Q&A section or resolve Content Gaps to provide the correct answer for specific questions

​
Best Practices

To learn how to get the most out of testing and continuous improvement, check out our Best Practices guide which covers the full cycle of crawling, testing, adding knowledge, and monitoring.