Testing

Before adding the chatbot to your public website, it’s important to test its responses and behavior.

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Testing Environments

There are two ways to test your chatbot within the dashboard: the Design Preview for visuals and the Dedicated Test Page for behavior.

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1. Design Preview

The Design page features a real-time preview of your widget’s appearance.

1. Navigate to your website dashboard.
2. Click Design in the sidebar.
3. The right side of the screen shows a fully interactive preview.

Best for: Checking visual changes like colors, positioning, and welcome messages.

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2. Dedicated Test Page

For evaluating the chatbot’s intelligence and responses, use the dedicated Test page.

1. Click Test in the sidebar menu.
2. This opens a full-screen chat interface with a Debug & Improve side panel.

Features of the Test Page:

• Full-screen chat: Focus entirely on the conversation without distraction.
• Debug & Improve panel: A side panel (desktop only) that shows confidence scores, sources, and improvement tips for each bot response.
• Confidence monitoring: Every bot response is analyzed and given a confidence score — helping you quickly spot weak answers.
• Quick Q&A creation: Add Q&A entries directly from the test page when the bot struggles with a question.
• Reset Chat: Start a new conversation by clicking “New Chat”.

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Debug & Improve Panel

The Debug & Improve side panel (visible on desktop) gives you real-time insight into how the bot answered each question.

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Confidence Scores

After each bot response, the panel displays a confidence indicator:

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Sources

The panel lists the sources the bot used to generate its answer. You can click any source to open it and verify the content is accurate and up to date.

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Low-Confidence Alerts

When the bot’s confidence drops below 70%, a low-confidence alert appears below the response. On mobile devices, this alert appears inline; on desktop, the side panel highlights the issue.

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Quick Actions

For medium and low-confidence responses, a “Add Q&A for this question” button appears in the panel. Clicking it opens a dialog pre-filled with the question you asked, so you can quickly provide the correct answer.

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What to Test

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Knowledge Accuracy

Ask questions about your business to ensure the AI has learned your content correctly.

• Product details: “What is the price of X?”
• Policies: “What is your return policy?”
• Support: “How do I contact support?”

Use the confidence score and sources in the Debug panel to verify each answer. If the score is low or the sources are wrong, update your content.

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Behavior

Check that the bot adheres to your settings:

• Does it use the correct tone?
• Does it escalate to human support when needed?
• Does it capture lead information?

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Debugging

If the bot says “I don’t know” or gives wrong information:

1. Check the confidence score and sources in the Debug panel to understand why.
2. Add missing information to the Knowledge Base.
3. Use the “Add Q&A” button in the panel to provide a direct answer for that specific question.
4. Use the Q&A section or resolve Content Gaps for broader improvements.

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Best Practices

To learn how to get the most out of testing and continuous improvement, check out our Best Practices guide which covers the full cycle of crawling, testing, adding knowledge, and monitoring.