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Managing customer conversations across multiple platforms can be chaotic. BubblaV’s Unified Inbox brings all messages from every channel into a single, streamlined dashboard.
Connecting channels (Messenger, Instagram, Discord, Slack, Email) is available on all plans, including Free. Replying to conversations in the unified inbox, support tickets, and AI Copilot require a Pro plan.

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What is Unified Inbox?

Instead of switching between your website widget, Messenger, Instagram, Discord, Slack, and email, the Unified Inbox consolidates everything into one interface. Respond to all customers from one place without losing context.

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Supported Channels

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How It Works

1

Connect Your Channels

Go to Integrations and connect Messenger, Instagram, Discord, Slack, Email, or other platforms
2

Messages Flow In

All incoming messages automatically appear in your Live Support dashboard
3

See Platform Context

Platform badges identify each message’s source
4

Reply Once

Your response routes back to the customer’s original platform automatically

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Dashboard Features

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Platform Badges

Every conversation card displays a badge showing its source:
  • Widget - Website visitor
  • Messenger - Facebook user
  • Instagram - Instagram user
  • Discord - Server member
  • Slack - Workspace user
  • Email - Support email

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Conversation Types

The Unified Inbox displays two types of items: Tickets are marked with a Ticket badge for easy identification.

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Smart Routing

When you reply to a message:
  1. Your response is sent through the correct platform
  2. The customer receives it in their original app (Messenger, Discord, email, etc.)
  3. No manual platform switching needed

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Channel-Specific Features

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Website Widget

  • Real-time visitor tracking
  • Proactive chat initiation
  • Customizable widget design
Learn more about Widget Design →

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Facebook Messenger

  • Two-way sync with Messenger
  • Rich message support
  • Quick replies and templates
Setup Guide →

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Instagram

  • Direct messages from your Instagram account
  • Unified inbox badge and conversation context
  • The standard 24-hour messaging window applies
Setup Guide →

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Discord

  • Connect multiple servers
  • Channel-specific monitoring
  • Member context and roles
Setup Guide →

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Slack

  • Connect multiple workspaces
  • Channel and DM support
  • Thread context preserved
Setup Guide →

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Email (IMAP)

  • Works with any mailbox (Gmail, Outlook, Zoho, custom domain) over IMAP
  • Inbound emails thread into support tickets
  • Replies send over SMTP and land inside the customer’s existing email thread
Setup Guide →

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Customer Context Across Channels

Regardless of where a customer messages from, you get:
  • Name and Profile - Platform-specific identity
  • Conversation History - Past interactions across all channels
  • Integration Data - Orders, tickets, and CRM info
  • Current Activity - What page they’re browsing (for widget visitors)

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Best Practices

Customers expect fast responses everywhere. Aim for under 30 seconds on all platforms.
Different platforms have different norms. A casual tone works for Discord, while Messenger users may expect a more professional approach.
Copilot suggestions work across all channels, ensuring accurate and on-brand responses.
If a conversation needs to move (e.g., from public Discord to private ticket), use the escalate feature.
Each platform has unique features (Discord threads, Slack workflows, Messenger quick replies, email threading). Learn them for better support.

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Plan Features

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Next Steps

Setup Discord

Connect your Discord server

Setup Slack

Connect your Slack workspace

Connect Email

Bring your support mailbox into the inbox

AI Copilot

Use AI to respond faster