Supported Formats
Upload Limits
- Maximum file size: 10 MB per file.
- Page Consumption: Each uploaded file counts as 1 “page” towards your plan’s total page limit.
How to Upload
1
Navigate to Files
Go to Dashboard → Knowledge → Files
2
Select Files
Click Upload Files or drag and drop files directly into the dashboard.
3
Processing
BubblaV will automatically extract text, split it into chunks, and create embeddings for search.
4
Ready
Once the status changes to Processed, the content is available for the AI.
Scanned or image-only PDFs are read automatically with AI vision. This takes longer than a PDF with searchable text, and a very long scan may be only partly transcribed. Open the file preview to check the extracted text.
Managing Files
- Preview: Click on a file name to see a preview of the extracted text.
- Delete: Remove files at any time to reclaim page limit capacity. Only the website owner and team Admins can delete files; Members can preview them. See Team Member Access.
- Available to: Mark a file Copilot only to hide it from your visitor-facing AI Agent while keeping it available to your team’s Copilot — useful for internal docs that should inform your team’s replies without reaching customers.
Add a File from Chat
If you attached a file while chatting with the Ask BubblaV assistant, you can add it to your knowledge base without opening the Knowledge page:- In the Ask BubblaV panel, attach the file and ask the assistant to add it to your knowledge base.
- Approve the tool call when prompted.
- The file appears under Dashboard → your website → Knowledge → Files with a processing status.
.docx), TXT, and Markdown files can be added this way, up to 10 MB. Image, CSV, JSON, and YAML chat attachments cannot become knowledge files. Files added from chat count toward your plan’s page limit like any other upload.
Next Steps
Q&A
Add manually curated questions and answers.
Website Crawling
Auto-crawl your website content.