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Not all knowledge lives on your website. Uploading files is the best way to integrate product manuals, deep-dive whitepapers, or long-form internal documentation into your chatbot’s brain.
Upload Files

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Supported Formats

FormatExtensionBest For
PDF.pdfManuals, policies, brochures
Text.txtPlain text content
Markdown.mdFormatted documentation
Word.docxBusiness documents

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Upload Limits

  • Maximum file size: 10 MB per file.
  • Page Consumption: Each uploaded file counts as 1 “page” towards your plan’s total page limit.

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How to Upload

1

Navigate to Files

Go to Dashboard → Knowledge → Files
2

Select Files

Click Upload Files or drag and drop files directly into the dashboard.
3

Processing

BubblaV will automatically extract text, split it into chunks, and create embeddings for search.
4

Ready

Once the status changes to Processed, the content is available for the AI.
Ensure your PDFs contain searchable text. Scanned images without OCR (Optical Character Recognition) cannot be read by the AI.

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Managing Files

  • Preview: Click on a file name to see a preview of the extracted text.
  • Delete: Remove files at any time to reclaim page limit capacity.

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Next Steps

Q&A

Add manually curated questions and answers.

Website Crawling

Auto-crawl your website content.