How It Works
1
Ingestion
You provide content via website crawling, file uploads, Q&A entries, or sitemaps
2
Processing
Content is broken into chunks, analyzed, and converted to embeddings for semantic search
3
Retrieval
When a customer asks a question, the AI finds the most relevant knowledge chunks
4
Generation
The AI uses those chunks to formulate natural, accurate, contextual answers
Knowledge Sources
BubblaV supports six types of knowledge sources:Websites
Manage your main website and sub-domains
Pages
Add specific URLs to crawl
Sitemaps
Import URLs from your sitemap.xml
Files
Upload PDFs, Word docs, text files, and Markdown
Q&A
Manually add specific question and answer pairs
Content Gaps
Identify and fix unanswered customer questions
Plan Limits
Your subscription plan determines how much knowledge you can add:| Plan | Max Pages | File Upload Size | Data Sync |
|---|---|---|---|
| Free | 50 pages | 10 MB per file | Manual |
| Starter | 500 pages | 10 MB per file | Monthly |
| Pro | 5,000 pages | 10 MB per file | Weekly |
| Turbo | 50,000 pages | 10 MB per file | Weekly |
Page count includes all sources: crawled pages, uploaded files, and Q&A entries.
Quick Start
The fastest way to train your chatbot:1
Add Your Main Website
When you create a new website in your dashboard, you’ll be prompted to enter your main website URL. The crawling process starts automatically after you add the website.To add a main website later:
- Go to Knowledge → Websites
- Enter your website URL (e.g.,
https://example.com) - Click Add - crawling begins automatically
2
Add Sub-websites (Optional)
What is a sub-website?A sub-website is an additional website or domain that you want to include in your knowledge base. This is useful when you have:
- A blog on a subdomain (e.g.,
https://blog.example.com) - A help center on a different domain
- Regional or language-specific sites
- Multiple related websites
- Go to Knowledge → Websites
- Click Add Website
- Enter the sub-website URL
- Click Add - crawling starts automatically
3
Wait for Crawling
The crawling process runs automatically in the background. You can monitor progress in the Knowledge → Pages section. No manual start button is needed.
4
Review Pages
Once crawling completes, check the crawled pages list and disable any you don’t want included in your knowledge base
5
Test Your Bot
Ask questions to verify the bot answers correctly using your newly added content
Best Practices
Keep knowledge updated
Keep knowledge updated
Re-crawl your website after making content changes. Pro/Turbo plans have automatic weekly syncs.
Be specific and factual
Be specific and factual
Clear, concise content works best. Avoid vague language or marketing fluff.
Remove irrelevant pages
Remove irrelevant pages
Disable login pages, privacy policies, or other pages that shouldn’t influence answers.
Add custom Q&As
Add custom Q&As
Use the Q&A section for frequently asked questions that aren’t on your website.
Close content gaps
Close content gaps
The AI identifies what it can’t answer. Add Q&A for unanswered questions to improve accuracy.
What Makes Good Knowledge?
✅ Good for chatbots:- Product descriptions and specifications
- FAQ pages with clear answers
- How-to guides and tutorials
- Shipping and return policies
- Contact and support information
- Login/registration pages
- Cart and checkout pages
- Dynamic content that changes frequently
- Image-only pages without text
- Duplicate content across multiple pages