Accessing Reports
Open Dashboard
Go to bubblav.com/dashboard
Report Categories
BubblaV Reports are organized into two tiers based on your subscription plan.Free Reports
Essential metrics available to all users including AI Resolution Rate, Response Time, Leads, and Message Rating.
Pro+ Reports
Advanced analytics for Pro plans including Cost Savings, Confidence Scores, Geographic insights, and AI performance analysis.
Time Range Selection
Filter reports by date range:| Range | Best For |
|---|---|
| Today | Real-time monitoring |
| Last 7 days | Weekly trends |
| Last 30 days | Monthly performance review |
| Custom range | Specific campaigns or periods |
Data Updates
Reports data is updated daily at 2 PM UTC (14:00). Real-time data may have slight delays of up to 24 hours.
Exporting Reports
Download your data for offline analysis.Export Full Report
Export all report data as CSV:
The export includes:
- All conversation data
- Message details
- Lead information
- Analytics metrics
- Timestamps and metadata
Plan Comparison
| Feature | Free | Pro |
|---|---|---|
| AI Resolution Rate | Yes | Yes |
| Avg Response Time | Yes | Yes |
| Total Leads | Yes | Yes |
| Message Rating | Yes | Yes |
| Messages & Conversations Trend | Yes | Yes |
| Est. Cost Savings | - | Yes |
| Average Confidence | - | Yes |
| Transfer to Agent | - | Yes |
| Avg Conversation Depth | - | Yes |
| Most Active Times | - | Yes |
| Conversation Flow | - | Yes |
| Visitor Geography | - | Yes |
| Conversation Geography | - | Yes |
| Top Unanswered Questions | - | Yes |
| Bad Feedback Conversations | - | Yes |
| Most Visited Links | - | Yes |
| Leads List | - | Yes |
| Export Reports | Yes | Yes |
Best Practices
Review weekly
Review weekly
Set aside time each week to review reports. Look for trends, not just individual days.
Act on unanswered questions
Act on unanswered questions
The “Top Unanswered Questions” report is your roadmap for knowledge base improvements.
Monitor peak hours
Monitor peak hours
Schedule live support coverage during your busiest hours using the Most Active Times chart.
Track over time
Track over time
Compare month-over-month to see improvement trends. Use the comparison indicators on each metric.
Troubleshooting
Data not showing
Data not showing
- Select a date range that has data
- Wait 24 hours for new conversations to appear
- Refresh the page
Numbers seem wrong
Numbers seem wrong
- Check the selected date range
- Verify timezone settings
- Note: Real-time data may have slight delays
Export not working
Export not working
- Try a smaller date range
- Check browser popup blockers
- Use a different browser
Next Steps
Free Reports
View metrics available on all plans
Pro+ Reports
Explore advanced analytics features