Billing & Plans

BubblaV offers flexible pricing plans to scale with your business needs. You can manage your subscription, view invoices, and track usage directly from the dashboard.

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Subscription Plans

We offer three main tiers to suit different needs:

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Managing Your Subscription

To access billing settings:

1. Click your user avatar in the top-right corner of the dashboard
2. Select Subscription from the menu

You can also go directly to bubblav.com/dashboard/subscription.

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Upgrading Your Plan

1. Navigate to the Subscription page (via user avatar menu or direct link).
2. Scroll down to the Available Plans section.
3. Click Upgrade on your desired plan.
4. Follow the checkout prompts to complete the purchase.

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Free Trial

• Eligibility: Available to new customers who haven’t had a paid subscription before
• Card Required: Your payment card is required at signup but won’t be charged until the trial ends
• Trial Duration: 14 days from signup
• Automatic Conversion: After the trial, your subscription automatically converts to a paid Pro plan
• Reminder: We’ll send you a reminder email 2 days before your trial ends
• Cancel Anytime: If you cancel during the trial, you won’t be charged at all

To start a free trial, click Start 14-Day Free Trial on the Pro plan card in the Subscription page.

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Message Usage & Limits

Your plan includes a monthly allowance of AI responses (messages).

• Reset Schedule:
  • Paid Plans: Usage resets on your monthly billing date (e.g., if you subscribed on the 14th, it resets on the 14th of each month).
  • Free Plan: Usage resets on the 1st of every calendar month.
• Tracking Usage: The Subscription page shows a real-time progress bar of your message consumption.
• Overages: If you run out of messages, your chatbot will stop replying until the next cycle or until you purchase an add-on.
• Add-on Packs: You can buy “Extra Message Packs” (1,000 messages for $5) that never expire and are used after your monthly allowance is exhausted.

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MCP API Call Quotas

MCP API calls are tracked separately from your AI message usage.

• Free: 100 MCP API calls/month
• Pro: 5,000 MCP API calls/month
• Turbo: 15,000 MCP API calls/month
• Reset Schedule: MCP API usage resets on a rolling 30-day window from your first MCP call in the current cycle.
• Tracking Usage: You can check current MCP API usage from your website settings in the dashboard.
• When Limit Is Reached: MCP requests return a rate limit error until the quota resets.

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Data Sync Frequency

BubblaV automatically syncs your data to keep your chatbot up-to-date. The frequency depends on your plan:

• Free: Every 30 days
• Pro: Every 7 days
• Turbo: Daily

This ensures your chatbot always has the latest information from your website and connected sources.

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Plan Features

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Free Plan Features

The Free plan includes essential features for testing:

• Basic AI chatbot functionality
• Built-in integrations (no external tools)
• Core analytics dashboard
• Message & conversation trends
• Export report data

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Pro Plan Features

The Pro plan unlocks advanced capabilities:

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Billing Providers

We support billing through different providers depending on how you signed up:

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Polar

For users who sign up directly on BubblaV (non-Shopify merchants).

• 14-day free trial available on Pro plan for new customers
• Invoices emailed automatically
• Choose monthly or yearly billing (save 20% with annual)

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Shopify

For users who installed BubblaV via the Shopify App Store.

• Charges appear on Shopify bill
• Upgrades/downgrades via Shopify billing
• Note: Shopify billing only supports monthly billing cycles
• Usage tracking in BubblaV dashboard

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Cancellation

You can cancel your subscription at any time by downgrading to the Free plan:

1. Click your user avatar in the top-right corner and select Subscription, or go to bubblav.com/dashboard/subscription
2. Click Downgrade to Free on your current plan
3. Confirm the downgrade when prompted
4. Your plan will remain active until the end of the current billing period