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Transform your Slack workspace with an intelligent AI chatbot that can answer questions, provide support, and engage with your team members automatically using @mentions and channel monitoring.

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Why Connect Slack?

@Mention Support

Mention the bot for instant answers in any channel

24/7 Bot Support

AI responds to team questions anytime, day or night

Channel Monitoring

Choose specific channels where the bot should be active

Thread Support

Reply in threads to keep conversations organized

Team Knowledge

Answers based on your website’s content and documentation

Flexible Responses

Optional mention requirement for controlled responses

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What Can the Slack Bot Do?

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Answer Questions Instantly

Your team members can ask questions about your product, service, or content directly in Slack: Using @Mentions: 
@BubblaV How do I reset my password?
@BubblaV What are our business hours?
@BubblaV Tell me about our premium features

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Provide 24/7 Support

  • Responds instantly to common questions
  • No waiting for human team members
  • Reduces support workload
  • Consistent, accurate answers

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Search Your Knowledge Base

The bot uses your website’s content to provide accurate answers:
  • Documentation pages
  • FAQ sections
  • Product information
  • Help articles
  • Custom knowledge content

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Create Organized Conversations

  • Thread Support: Reply in threads to keep channels clean
  • Channel-Specific: Limit bot to specific channels (support, help, FAQ)
  • Mention Control: Require @mention for responses

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Prerequisites

  • Slack workspace where you have permission to install apps
  • Active BubblaV account with a website
  • Website with knowledge base content

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Setup Steps

1

Navigate to Integrations

Go to Dashboard → Your Website → Integrations and find the Slack card
2

Click Connect

Click Connect Slack to start the OAuth installation flow.
1

Authorize Bot

After clicking the button, you’ll be redirected to Slack to authorize the bot:
  1. Review the requested permissions
  2. Click Allow to install the bot to your workspace
  3. The bot will be added to your workspace
2

Verify Connection

Return to the BubblaV dashboard. The Slack integration should now show Connected with your workspace name
3

Configure Bot Settings

Click Configure on the Slack integration to customize:
  • Which channels the bot should respond in
  • Whether @mention is required
  • Thread reply preferences
4

Test the Bot

Go to your Slack workspace and test:
@BubblaV Hello, are you working?
The bot should respond with an AI-generated answer based on your website’s content.

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Using @Mentions

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Basic Mentions

The primary way to interact with the bot. Simply @mention the bot followed by your question. Syntax: 
@BubblaV [your question here]
Examples: 
@BubblaV How do I create an account?
@BubblaV What payment methods do we accept?
@BubblaV Where can I find the API documentation?
@BubblaV Tell me about our pricing plans
Response Format:
  • The bot responds with a formatted message
  • Includes AI-generated answer from your knowledge base
  • May include links to your website pages
  • Threaded responses keep main channel clean
Availability:
  • Works in all public channels (unless you restrict it)
  • Works in threads
  • Requires the bot to be a member of the channel

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Configuration Options Explained

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Channel Selection

By default, the bot will respond when mentioned in any channel where it’s a member. You can specify channels for monitoring:
  1. Go to Dashboard → Integrations → Slack → Configure
  2. View the list of all channels in your workspace
  3. Check only the channels where you want the bot active
  4. Click Save Slack settings
Best Practices:
  • Start with dedicated support/help channels
  • Add bot to channels where it should be active
  • Perfect for: #support, #help, #faq, #questions
Empty Selection: If no channels are selected, the bot responds in all channels where it’s a member when mentioned.

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Require Mention

Control whether users must @mention the bot to get responses:
  • Enabled (Recommended): Bot only responds when mentioned 
    @BubblaV How do I reset my password?
  • Disabled: Bot responds to every message in monitored channels
    • Can be useful for dedicated support channels
    • May be spammy in busy channels
When to Enable:
  • Busy channels with lots of conversation
  • General discussion channels
  • Channels where bot should be passive
When to Disable:
  • Dedicated support channels
  • Low-traffic help channels

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Enable Threads

When enabled, bot responses are posted as thread replies: Benefits:
  • Keeps main channels cleaner
  • Creates organized discussions
  • Users can follow up in thread
  • Easier to track conversation history
How It Works:
  1. User asks question with @mention
  2. Bot posts response as a threaded reply
  3. Users can continue conversation in thread
Best For:
  • Busy workspaces
  • Channels with high message volume
  • Teams that value organization

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Response Examples

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Simple Question

User: 
@BubblaV What are our business hours?
Bot Response: 
We're open Monday through Friday from 9 AM to 6 PM EST.

For urgent matters outside business hours, you can email support@...

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Product Question

User: 
@BubblaV Tell me about the Pro plan features
Bot Response: Provides detailed information about Pro plan features, pricing, and benefits with links to pricing page.

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Technical Question

User: 
@BubblaV How do I integrate the API?
Bot Response: Provides code examples, API documentation links, and step-by-step integration guide based on your docs.

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Test Your Integration

After setup, test the bot in your Slack workspace:

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Basic Test

  1. Go to a channel where the bot is a member
  2. Type: @BubblaV Are you working?
  3. The bot should respond within 2-3 seconds

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Knowledge Test

  1. Ask a question that’s answered on your website
  2. Example: @BubblaV What is [your product]?
  3. Bot should provide answer with relevant information

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Channel Test

  1. Try mentioning bot in a non-monitored channel
  2. Bot should still respond (if it’s a member)
  3. Verify bot works in your selected channels

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Mention Test

If “Require Mention” is enabled:
  1. Try asking without @mention
  2. Bot should not respond
  3. Try with @mention: @BubblaV Hello
  4. Bot should respond

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Best Practices

Start Small: Begin with “Require Mention” enabled and limit to 1-2 channels. Expand after testing.
Monitor Usage: Check the Slack integration analytics in your BubblaV dashboard to see how often the bot is used.
Update Knowledge Base: Regularly update your website content to improve bot responses. The bot is only as good as your knowledge base.
Set Expectations: Add a channel topic or pinned message explaining that responses are AI-generated and may not always be perfect.

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Troubleshooting

Check:
  • Verify bot is online and a member of the channel
  • Ensure channel is enabled in BubblaV dashboard
  • Check if you’re mentioning the correct bot name
  • Verify your website has knowledge base content
  • Try asking a different question
Test Connection:
  1. Go to BubblaV Dashboard → Integrations → Slack
  2. Check connection status
  3. Refresh the page and try again
Solutions:
  • Enable “Require Mention” so bot only responds when called
  • Limit bot to specific channels (not #general or #random)
  • Remove bot from busy social channels
  • Consider enabling thread creation to reduce clutter
Solutions:
  • Ensure bot has been installed to the workspace
  • Check bot has necessary permissions
  • Try disconnecting and reconnecting the integration
  • Verify you’re configuring the correct Slack workspace
  • Refresh the page and try again
Solutions:
  • Review your website’s knowledge base content
  • Add more detailed documentation to your site
  • Use BubblaV’s Q&A feature to add specific answers
  • Check that your website crawler is up to date
  • Report issues to BubblaV support for AI improvements
Solutions:
  • Check BubblaV status page for outages
  • Verify Slack integration is still connected in dashboard
  • Try disconnecting and reconnecting integration
  • Reinstall bot with fresh authorization
  • Contact support if issue persists
Solutions:
  • Ensure you have permission to install apps to workspace
  • Try using a different browser or incognito mode
  • Contact workspace owner if you lack permissions
  • Verify workspace is not restricted by Slack policies
Solutions:
  • Use /invite @BubblaV to invite bot to the channel
  • Ask a workspace admin to add the bot
  • Verify bot is installed to your workspace
  • Check if there are restrictions on bot invitations

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Plan Limits

Slack bot messages count toward your BubblaV plan’s message quota:
PlanMonthly MessagesSlack Usage
Free100Shared with widget
Starter1,000Shared with widget
Pro10,000Shared with widget
BusinessUnlimitedNo limits
Note: Each @mention response counts as 1 message toward your quota. Upgrade: If you exceed your limit, upgrade your plan in Dashboard → Billing.

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FAQ

Yes, but each Slack workspace requires its own website integration in BubblaV. One workspace can only connect to one website, but you can create multiple websites in BubblaV if you manage multiple workspaces.
Currently, the bot uses the default BubblaV branding. Custom bot names and avatars are planned for a future update. All bots across different workspaces share the same BubblaV identity.
Yes, Slack conversations are stored in your BubblaV dashboard for analytics and training purposes. This helps improve response quality over time. You can view Slack interactions in Reports → Conversations.
Currently, the bot only works in public channels. Direct message support is planned for a future update.
The bot requires these permissions:
  • Read Messages: To see when users ask questions
  • Send Messages: To post responses Add Reactions: For interactive features
These are requested automatically during installation.
The bot typically responds within 2-5 seconds:
  • Processing: 1-3 seconds
  • Response Delivery: < 1 second
Response time may vary based on:
  • Question complexity
  • Knowledge base size
  • Slack API latency
  • Server load
If the bot can’t find relevant information in your knowledge base, it will:
  1. Respond honestly: “I don’t have information about that”
  2. Suggest contacting human support
  3. Optionally offer to escalate to your team (if Escalate to Human integration is enabled)
The bot never makes up information or guesses.
Team members cannot see analytics directly in Slack. However, if you grant them access to your BubblaV dashboard (via Team feature), they can view:
  • Message count and usage
  • Popular questions
  • Response quality metrics
  • User satisfaction ratings
The bot responds in the same language as your knowledge base content. If your website has multi-language content, the bot can provide answers in those languages. Automatic translation is not currently supported.

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Security & Privacy

Data Security: We only request read and send message permissions. Your Slack workspace data remains secure and private.
Privacy Compliance: Slack conversations are processed according to our Privacy Policy. We do not share conversation data with third parties.
Workspace Permissions: Only users with permission to install apps can add the bot. If you lack permissions, contact your workspace owner.
Rate Limits: Slack enforces rate limits on bot activity. If the bot stops responding temporarily, it may be rate-limited. This resets automatically within minutes.

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Need Help?

Documentation

Read our full documentation

Support

Contact our support team

Community

Join our community

Report Bug

Report an issue

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What’s Next?

After setting up Slack, consider:

Zendesk Integration

Escalate complex questions to your support team

Custom Tools

Add custom actions for Slack users

Analytics

Track Slack bot interactions

Knowledge Base

Improve bot responses with better content