Documentation Index
Fetch the complete documentation index at: https://docs.bubblav.com/llms.txt
Use this file to discover all available pages before exploring further.
Escalate to Human Integration
The Escalate to Human integration allows your chatbot to collect visitor contact information (email) and create a support request or initiate a live chat session.Features
- Built-in Tool: Automatically understood by the chatbot.
- Support Handoff: Connects visitors with your support team when they request help.
- Context Aware: Uses existing visitor information if available.
- Customizable: Can be enabled or disabled per website.
Setup
- Go to your BubblaV Dashboard > Integrations.
- Find the Escalate to Human integration card.
- Click Connect (if not already connected).
- Toggle the switch to Active.
How it works
When a visitor asks to speak to support or says “I need help”, the chatbot will:- Check if the Escalate to Human integration is enabled.
- Ask the visitor for their email address (if not already known).
- Confirm they want to be connected to a support specialist.
- Execute the contact form tool, which can trigger notifications or create a live chat session in your configured support system (e.g., Zendesk, HubSpot, or BubblaV Live Chat).
Requirements
- Plan: Available on all plans (Free, Pro, Pro+, Turbo).