Skip to main contentEscalate to Human Integration
The Escalate to Human integration allows your chatbot to collect visitor contact information (email) and create a support request or initiate a live chat session.
Features
- Built-in Tool: Automatically understood by the chatbot.
- Support Handoff: Connects visitors with your support team when they request help.
- Context Aware: Uses existing visitor information if available.
- Customizable: Can be enabled or disabled per website.
Setup
- Go to your BubblaV Dashboard > Integrations.
- Find the Escalate to Human integration card.
- Click Connect (if not already connected).
- Toggle the switch to Active.
How it works
When a visitor asks to speak to support or says “I need help”, the chatbot will:
- Check if the Escalate to Human integration is enabled.
- Ask the visitor for their email address (if not already known).
- Confirm they want to be connected to a support specialist.
- Execute the contact form tool, which can trigger notifications or create a live chat session in your configured support system (e.g., Zendesk, HubSpot, or BubblaV Live Chat).
Requirements
- Plan: Pro+ or Turbo plan is required.
