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Overview

The Zapier integration allows you to connect BubblaV conversations to thousands of apps like Slack, HubSpot, Google Sheets, and more. Automate your support workflows without writing code.
Zapier integration requires a Pro plan or higher.

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What You Can Do

12 Triggers

Start Zaps when conversations begin, messages arrive, visitors arrive, handoffs occur, meetings are booked, and more.

6 Actions

Send messages, ask chatbot questions, send greetings, create tickets, update customer data, and tag conversations from any app.

3 Searches

Look up conversations, customers, and analytics data to use in your workflows.

7000+ Apps

Connect to Slack, HubSpot, Salesforce, Gmail, Google Sheets, and thousands more.

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Prerequisites

Before setting up Zapier integration:
  1. BubblaV Account: Pro plan or higher
  2. Zapier Account: Free or paid (Zapier task limits apply)
  3. Website: At least one website configured in BubblaV

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Setup Guide

1

Create a Zap in Zapier

Go to zapier.com and click Create Zap.
2

Search for BubblaV

In the trigger app search, type BubblaV and select it.
3

Choose a Trigger

Select the trigger event you want to use (e.g., New Conversation, New Message).
4

Connect Your Account

Click Sign in and you’ll be redirected to BubblaV for OAuth authorization.
5

Authorize Access

Sign in to your BubblaV account and authorize Zapier to access your data.
6

Select Website

Choose which BubblaV website to connect (if you have multiple).
7

Complete Your Zap

Add actions from other apps and turn on your Zap.

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Available Triggers

BubblaV provides 12 triggers across 4 categories:

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Conversation Triggers

TriggerDescription
New ConversationFires when a visitor starts a new chat
New MessageFires when any message is received
Handoff RequestedFires when AI escalates or visitor requests human
Conversation ClosedFires when a conversation ends
Conversation RatedFires when customer provides feedback rating
Lead CapturedFires when visitor submits contact information

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Visitor Tracking Triggers

TriggerDescription
New VisitorFires when a new visitor starts their first conversation
Return VisitFires when a known customer (with email) returns to your site
Visitor tracking triggers help you identify new prospects and re-engage returning customers automatically.

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Event Triggers

TriggerDescription
Link ClickedFires when visitor clicks a link in conversation

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Calendly Triggers

TriggerDescription
Meeting BookedFires when visitor books a Calendly meeting
Meeting CancelledFires when a scheduled meeting is cancelled
Meeting RescheduledFires when meeting time is changed
All triggers fire instantly via webhooks (no polling delay).

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Available Actions

ActionDescription
Send MessagePost a message to an active conversation
Ask Chatbot a QuestionAsk your AI chatbot a question and receive an intelligent answer based on your knowledge base
Create TicketCreate a support ticket via Zendesk integration
Update CustomerUpdate visitor metadata with external data
Tag ConversationAdd tags for categorization and reporting
Send GreetingDisplay a transient greeting message to online visitors

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Available Searches

SearchDescription
Find ConversationLook up by ID or visitor email
Find CustomerSearch customers by email
Get AnalyticsRetrieve website analytics summary

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Example Workflows

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Example 1: Slack Notifications for New Conversations

Get instant Slack alerts when visitors start chatting.
Slack Notifications for New Conversations
1

Create New Zap

In Zapier, click Create Zap.
2

Choose Trigger

Select BubblaV as the trigger app, then choose New Conversation.
3

Connect Account

Select your connected BubblaV account and choose the website.
4

Add Slack Action

Add a Slack action: Send Channel Message.
5

Configure Message

Set the channel and format the message:
New chat from {{visitor_email}}
Page: {{page_url}}
Started: {{started_at}}
6

Test and Enable

Test the Zap and turn it on.

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Example 2: Log Conversations to Google Sheets

Track all conversations in a spreadsheet for analysis.
Log Conversations to Google Sheets
1

Create New Zap

In Zapier, click Create Zap.
2

Choose Trigger

Select BubblaV > New Message as the trigger.
3

Connect Account

Select your BubblaV account and website.
4

Add Google Sheets Action

Add action: Google Sheets > Create Spreadsheet Row.
5

Map Fields

Map BubblaV fields to spreadsheet columns:
  • Column A: {{conversation_id}}
  • Column B: {{message_content}}
  • Column C: {{sender_type}}
  • Column D: {{created_at}}
6

Test and Enable

Test the Zap and turn it on.

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Example 3: Welcome Email for First-Time Visitors

Automatically send a personalized welcome email when someone visits your site for the first time.
Welcome Email for First-Time Visitors
1

Create New Zap

In Zapier, click Create Zap.
2

Choose Trigger

Select BubblaV as the trigger app, then choose New Visitor.
3

Connect Account

Select your connected BubblaV account and choose the website.
4

Add Email Action

Add an email action (Gmail, Mailchimp, SendGrid, etc.): Send Email.
5

Configure Email

Set up the welcome email:
Subject: Welcome to [Your Company]!
Body: 
Hi there!

Thanks for visiting our website. We noticed you started a conversation
and we'd love to help you get started.

[Your welcome message and next steps]
6

Test and Enable

Test the Zap and turn it on.

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Example 4: Re-engagement Campaign for Returning Customers

Trigger a personalized campaign when known customers return to your site.
Re-engagement Campaign for Returning Customers
1

Create New Zap

In Zapier, click Create Zap.
2

Choose Trigger

Select BubblaV > Return Visit as the trigger.
3

Connect Account

Select your BubblaV account and website.
4

Add Filter (Optional)

Add a filter to only trigger for customers who haven’t visited in 30+ days:
Days Since Last Visit > 30
5

Add CRM Action

Add action: HubSpot > Update Contact or your CRM of choice.
6

Update Customer Data

Update the contact with:
  • Last Visit Date: {{current_visit_at}}
  • Total Conversations: {{previous_conversation_count}}
  • Add tag: “Recently Re-engaged”
7

Test and Enable

Test the Zap and turn it on.

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Example 5: Proactive Greeting for Return Visitors

Welcome returning visitors with a personalized message or special offer.
Proactive Greeting for Return Visitors
1

Create New Zap

In Zapier, click Create Zap.
2

Choose Trigger

Select BubblaV > Return Visit as the trigger.
3

Connect Account

Select your BubblaV account and website.
4

Add Action

Add action: BubblaV > Send Greeting.
5

Configure Greeting

Set the message to show:
  • Visitor ID: {{visitor_id}}
  • Message: “Welcome back! Here is a 10% discount code: RETURN10”
6

Test and Enable

Test the Zap and turn it on.

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Example 6: Auto-Generate Support Responses with AI

Automatically generate personalized support responses using your chatbot’s knowledge base when a support ticket is created.
Auto-Generate Support Responses with AI
1

Create New Zap

In Zapier, click Create Zap.
2

Choose Trigger

Select your helpdesk app as the trigger (e.g., Zendesk > New Ticket or Freshdesk > New Ticket).
3

Connect Account

Select your helpdesk account and configure the trigger.
4

Add BubblaV Action

Add action: BubblaV > Ask Chatbot a Question.
5

Configure Question

Map the fields:
  • Question: {{ticket_subject}} or {{ticket_description}}
  • Context: “This is a support ticket from {{customer_name}} ({{customer_email}}). Previous tickets: {{previous_tickets_count}}”
  • Tone: “professional and empathetic”
6

Add Response Action

Add another action: Zendesk > Add Comment to Ticket (or your helpdesk app).
7

Use AI Answer

In the comment field, insert the AI-generated answer:
{{answer}}

---
This response was generated by our AI assistant.
Please review before sending to the customer.
8

Test and Enable

Test the Zap and turn it on.
This workflow helps support teams generate draft responses faster while maintaining context and tone consistency.
Each question asked via the “Ask Chatbot a Question” action counts toward your monthly message quota. Plan limits apply.

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Troubleshooting

Zapier integration requires Pro plan or higher. Upgrade your BubblaV plan in Dashboard > Billing.
  1. Verify your Zap is turned ON in Zapier
  2. Check that the website is correct
  3. Test the trigger manually in Zapier
  4. Review Zapier task history for errors
Ensure the conversation ID is valid and the conversation is still active. Closed conversations cannot receive new messages.
You’ve exceeded your monthly message quota. The Ask Question action counts toward your plan’s message limit. Upgrade your plan or purchase extra messages in Dashboard > Billing.
Go to Dashboard > Integrations, find Zapier, and click Disconnect. This will revoke access and stop all Zaps.

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FAQ

No, BubblaV does not limit Zapier tasks. Your Zapier plan determines task limits.
Yes, you can connect Zapier to each website separately. Each connection is independent.
BubblaV uses instant webhooks (REST Hooks). Triggers fire immediately when events occur.
Conversation data, message content, visitor metadata, and timestamps. No payment or password data is ever sent.