Zapier

Overview

The Zapier integration allows you to connect BubblaV conversations to thousands of apps like Slack, HubSpot, Google Sheets, and more. Automate your support workflows without writing code.

Zapier integration requires a Pro plan or higher.

What You Can Do

12 Triggers

Start Zaps when conversations begin, messages arrive, visitors arrive, handoffs occur, meetings are booked, and more.

6 Actions

Send messages, ask chatbot questions, send greetings, create tickets, update customer data, and tag conversations from any app.

3 Searches

Look up conversations, customers, and analytics data to use in your workflows.

7000+ Apps

Connect to Slack, HubSpot, Salesforce, Gmail, Google Sheets, and thousands more.

Prerequisites

Before setting up Zapier integration:

BubblaV Account: Pro plan or higher
Zapier Account: Free or paid (Zapier task limits apply)
Website: At least one website configured in BubblaV

Setup Guide

Accept the BubblaV Zapier invite

Go to BubblaV Zapier app and click Accept Invite.

Create a Zap in Zapier

Go to zapier.com and click Create Zap.

Search for BubblaV

In the trigger app search, type BubblaV and select it.

Choose a Trigger

Select the trigger event you want to use (e.g., New Conversation, New Message).

Connect Your Account

Click Sign in and you’ll be redirected to BubblaV for OAuth authorization.

Authorize Access

Select Website

Choose which BubblaV website to connect (if you have multiple).

Complete Your Zap

Add actions from other apps and turn on your Zap.

Available Triggers

BubblaV provides 12 triggers across 4 categories:

Conversation Triggers

Trigger	Description
New Conversation	Fires when a visitor starts a new chat
New Message	Fires when any message is received
Handoff Requested	Fires when AI escalates or visitor requests human
Conversation Closed	Fires when a conversation ends
Conversation Rated	Fires when customer provides feedback rating
Lead Captured	Fires when visitor submits contact information

Visitor Tracking Triggers

Trigger	Description
New Visitor	Fires when a new visitor starts their first conversation
Return Visit	Fires when a known customer (with email) returns to your site

Visitor tracking triggers help you identify new prospects and re-engage returning customers automatically.

Event Triggers

Trigger	Description
Link Clicked	Fires when visitor clicks a link in conversation

Calendly Triggers

Trigger	Description
Meeting Booked	Fires when visitor books a Calendly meeting
Meeting Cancelled	Fires when a scheduled meeting is cancelled
Meeting Rescheduled	Fires when meeting time is changed

All triggers fire instantly via webhooks (no polling delay).

Available Actions

Action	Description
Send Message	Post a message to an active conversation
Ask Chatbot a Question	Ask your AI chatbot a question and receive an intelligent answer based on your knowledge base
Create Ticket	Create a support ticket via Zendesk integration
Update Customer	Update visitor metadata with external data
Tag Conversation	Add tags for categorization and reporting
Send Greeting	Display a transient greeting message to online visitors

Available Searches

Search	Description
Find Conversation	Look up by ID or visitor email
Find Customer	Search customers by email
Get Analytics	Retrieve website analytics summary

Example Workflows

Example 1: Slack Notifications for New Conversations

Get instant Slack alerts when visitors start chatting.

Create New Zap

In Zapier, click Create Zap.

Choose Trigger

Select BubblaV as the trigger app, then choose New Conversation.

Connect Account

Select your connected BubblaV account and choose the website.

Add Slack Action

Add a Slack action: Send Channel Message.

Configure Message

Set the channel and format the message:

New chat from {{visitor_email}}
Page: {{page_url}}
Started: {{started_at}}

Test and Enable

Test the Zap and turn it on.

Example 2: Log Conversations to Google Sheets

Track all conversations in a spreadsheet for analysis.

Create New Zap

In Zapier, click Create Zap.

Choose Trigger

Select BubblaV > New Message as the trigger.

Connect Account

Select your BubblaV account and website.

Add Google Sheets Action

Add action: Google Sheets > Create Spreadsheet Row.

Map Fields

Map BubblaV fields to spreadsheet columns:

Column A: {{conversation_id}}
Column B: {{message_content}}
Column C: {{sender_type}}
Column D: {{created_at}}

Test and Enable

Test the Zap and turn it on.

Example 3: Welcome Email for First-Time Visitors

Automatically send a personalized welcome email when someone visits your site for the first time.

Create New Zap

In Zapier, click Create Zap.

Choose Trigger

Select BubblaV as the trigger app, then choose New Visitor.

Connect Account

Select your connected BubblaV account and choose the website.

Add Email Action

Add an email action (Gmail, Mailchimp, SendGrid, etc.): Send Email.

Configure Email

Set up the welcome email:

Subject: Welcome to [Your Company]!
Body: 
Hi there!

Thanks for visiting our website. We noticed you started a conversation
and we'd love to help you get started.

[Your welcome message and next steps]

Test and Enable

Test the Zap and turn it on.

Example 4: Re-engagement Campaign for Returning Customers

Trigger a personalized campaign when known customers return to your site.

Create New Zap

In Zapier, click Create Zap.

Choose Trigger

Select BubblaV > Return Visit as the trigger.

Connect Account

Select your BubblaV account and website.

Add Filter (Optional)

Add a filter to only trigger for customers who haven’t visited in 30+ days:

Days Since Last Visit > 30

Add CRM Action

Add action: HubSpot > Update Contact or your CRM of choice.

Update Customer Data

Update the contact with:

Last Visit Date: {{current_visit_at}}
Total Conversations: {{previous_conversation_count}}
Add tag: “Recently Re-engaged”

Test and Enable

Test the Zap and turn it on.

Example 5: Proactive Greeting for Return Visitors

Welcome returning visitors with a personalized message or special offer.

Create New Zap

In Zapier, click Create Zap.

Choose Trigger

Select BubblaV > Return Visit as the trigger.

Connect Account

Select your BubblaV account and website.

Add Action

Add action: BubblaV > Send Greeting.

Configure Greeting

Set the message to show:

Visitor ID: {{visitor_id}}
Message: “Welcome back! Here is a 10% discount code: RETURN10”

Test and Enable

Test the Zap and turn it on.

Example 6: Auto-Generate Support Responses with AI

Automatically generate personalized support responses using your chatbot’s knowledge base when a support ticket is created.

Create New Zap

In Zapier, click Create Zap.

Choose Trigger

Select your helpdesk app as the trigger (e.g., Zendesk > New Ticket or Freshdesk > New Ticket).

Connect Account

Select your helpdesk account and configure the trigger.

Add BubblaV Action

Add action: BubblaV > Ask Chatbot a Question.

Configure Question

Map the fields:

Question: {{ticket_subject}} or {{ticket_description}}
Context: “This is a support ticket from {{customer_name}} ({{customer_email}}). Previous tickets: {{previous_tickets_count}}”
Tone: “professional and empathetic”

Add Response Action

Add another action: Zendesk > Add Comment to Ticket (or your helpdesk app).

Use AI Answer

In the comment field, insert the AI-generated answer:

{{answer}}

---
This response was generated by our AI assistant.
Please review before sending to the customer.

Test and Enable

Test the Zap and turn it on.

This workflow helps support teams generate draft responses faster while maintaining context and tone consistency.

Each question asked via the “Ask Chatbot a Question” action counts toward your monthly message quota. Plan limits apply.

Troubleshooting

Connection fails with 'Plan required' error

Zapier integration requires Pro plan or higher. Upgrade your BubblaV plan in Dashboard > Billing.

Triggers not firing

Verify your Zap is turned ON in Zapier
Check that the website is correct
Test the trigger manually in Zapier
Review Zapier task history for errors

Actions failing with 'Conversation not found'

Ensure the conversation ID is valid and the conversation is still active. Closed conversations cannot receive new messages.

Ask Question action returns 'Message limit reached'

You’ve exceeded your monthly message quota. The Ask Question action counts toward your plan’s message limit. Upgrade your plan or purchase extra messages in Dashboard > Billing.

How do I disconnect Zapier?

Go to Dashboard > Integrations, find Zapier, and click Disconnect. This will revoke access and stop all Zaps.

FAQ

Does BubblaV limit Zapier tasks?

No, BubblaV does not limit Zapier tasks. Your Zapier plan determines task limits.

Can I use Zapier with multiple websites?

Yes, you can connect Zapier to each website separately. Each connection is independent.

Are webhooks instant or polled?

BubblaV uses instant webhooks (REST Hooks). Triggers fire immediately when events occur.

What data is sent to Zapier?

Conversation data, message content, visitor metadata, and timestamps. No payment or password data is ever sent.

Account & Billing

Knowledge Setup

Integrations

Live Support

Reports

Overview

What You Can Do

12 Triggers

6 Actions

3 Searches

7000+ Apps

Prerequisites

Setup Guide

Available Triggers

Conversation Triggers

Visitor Tracking Triggers

Event Triggers

Calendly Triggers

Available Actions

Available Searches

Example Workflows

Example 1: Slack Notifications for New Conversations

Example 2: Log Conversations to Google Sheets

Example 3: Welcome Email for First-Time Visitors

Example 4: Re-engagement Campaign for Returning Customers

Example 5: Proactive Greeting for Return Visitors

Example 6: Auto-Generate Support Responses with AI

Troubleshooting

FAQ

​Overview

​What You Can Do

12 Triggers

6 Actions

3 Searches

7000+ Apps

​Prerequisites

​Setup Guide

​Available Triggers

​Conversation Triggers

​Visitor Tracking Triggers

​Event Triggers

​Calendly Triggers

​Available Actions

​Available Searches

​Example Workflows

​Example 1: Slack Notifications for New Conversations

​Example 2: Log Conversations to Google Sheets

​Example 3: Welcome Email for First-Time Visitors

​Example 4: Re-engagement Campaign for Returning Customers

​Example 5: Proactive Greeting for Return Visitors

​Example 6: Auto-Generate Support Responses with AI

​Troubleshooting

​FAQ

​Related Guides

Overview

What You Can Do

Prerequisites

Setup Guide

Available Triggers

Conversation Triggers

Visitor Tracking Triggers

Event Triggers

Calendly Triggers

Available Actions

Available Searches

Example Workflows

Example 1: Slack Notifications for New Conversations

Example 2: Log Conversations to Google Sheets

Example 3: Welcome Email for First-Time Visitors

Example 4: Re-engagement Campaign for Returning Customers

Example 5: Proactive Greeting for Return Visitors

Example 6: Auto-Generate Support Responses with AI

Troubleshooting

FAQ

Related Guides