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The Knowledge Base is your chatbot’s brain. It stores all the information the AI uses to answer customer questions accurately and helpfully.
Knowledge Base Overview

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How It Works

1

Ingestion

You provide content via website crawling, file uploads, Q&A entries, or sitemaps
2

Processing

Content is broken into chunks, analyzed, and converted to embeddings for semantic search
3

Retrieval

When a customer asks a question, the AI finds the most relevant knowledge chunks
4

Generation

The AI uses those chunks to formulate natural, accurate, contextual answers

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Knowledge Sources

BubblaV supports six types of knowledge sources:

Websites

Manage your main website and sub-domains

Pages

Add specific URLs to crawl

Sitemaps

Import URLs from your sitemap.xml

Files

Upload PDFs, Word docs, text files, and Markdown

Q&A

Manually add specific question and answer pairs

Content Gaps

Identify and fix unanswered customer questions

Internal Tickets

Train your AI with your resolved support tickets

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Plan Limits

Your subscription plan determines how much knowledge you can add:
PlanMax PagesFile Upload SizeData Sync
Free50 pages10 MB per fileManual
Starter500 pages10 MB per fileMonthly
Pro5,000 pages10 MB per fileWeekly
Turbo50,000 pages10 MB per fileWeekly
Page count includes all sources: crawled pages, uploaded files, and Q&A entries.

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Quick Start

The fastest way to train your chatbot:
1

Add Your Main Website

When you create a new website in your dashboard, you’ll be prompted to enter your main website URL. The crawling process starts automatically after you add the website.To add a main website later:
  1. Go to Knowledge → Websites
  2. Enter your website URL (e.g., https://example.com)
  3. Click Add - crawling begins automatically
2

Add Sub-websites (Optional)

What is a sub-website?A sub-website is an additional website or domain that you want to include in your knowledge base. This is useful when you have:
  • A blog on a subdomain (e.g., https://blog.example.com)
  • A help center on a different domain
  • Regional or language-specific sites
  • Multiple related websites
To add a sub-website:
  1. Go to Knowledge → Websites
  2. Click Add Website
  3. Enter the sub-website URL
  4. Click Add - crawling starts automatically
3

Wait for Crawling

The crawling process runs automatically in the background. You can monitor progress in the Knowledge → Pages section. No manual start button is needed.
4

Review Pages

Once crawling completes, check the crawled pages list and disable any you don’t want included in your knowledge base
5

Test Your Bot

Ask questions to verify the bot answers correctly using your newly added content

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Best Practices

Re-crawl your website after making content changes. Pro/Turbo plans have automatic weekly syncs.
Clear, concise content works best. Avoid vague language or marketing fluff.
Disable login pages, privacy policies, or other pages that shouldn’t influence answers.
Use the Q&A section for frequently asked questions that aren’t on your website.
The AI identifies what it can’t answer. Add Q&A for unanswered questions to improve accuracy.

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What Makes Good Knowledge?

✅ Good for chatbots:
  • Product descriptions and specifications
  • FAQ pages with clear answers
  • How-to guides and tutorials
  • Shipping and return policies
  • Contact and support information
❌ Not ideal:
  • Login/registration pages
  • Cart and checkout pages
  • Dynamic content that changes frequently
  • Image-only pages without text
  • Duplicate content across multiple pages

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Next Steps

Website Crawling

Learn how to crawl your website

Q&A

Manually add question and answer pairs

Content Gaps

Identify and fix missing knowledge

Test Your Bot

Verify your chatbot works correctly