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Transform your chatbot into a powerful e-commerce assistant for your BigCommerce store. Customers can track orders, search products, and get instant answers about your store.

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Why Connect BigCommerce?

Order Tracking

Customers check order status using order numbers

Product Search

Interactive product discovery with filters and pricing

Visitor Insights

Support agents see order history and customer value in real-time

24/7 Automation

Reduce support workload with accurate, instant info

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Visitor Insights for Support Agents

The BigCommerce integration enriches the Visitor Insight panel in your BubblaV dashboard, providing support agents with critical customer context during live chats:
  • Order History: A detailed list of current and past orders with fulfillment and payment status
  • Order Tracking: Real-time tracking information including carrier, tracking numbers, and delivery status
  • Product Details: View exactly which products were ordered, including images and itemized prices
  • Admin Access: Direct links to view orders in your BigCommerce admin for quick management
  • Refunds & Returns: View refunded amounts and the status of any active return requests

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Prerequisites

  • Active BigCommerce store
  • Store URL (e.g., https://yourstore.com or yourstore.mybigcommerce.com)
  • BigCommerce API credentials (Access Token and Store Hash)
  • Administrator access to your BigCommerce dashboard

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Setup Steps

1

Navigate to Integrations

Go to Dashboard → Integrations and find the BigCommerce card
2

Click Connect

Click Connect BigCommerce to open the connection form
3

Get Your Store Hash

Your Store Hash is part of your BigCommerce store URL:
4

Generate API Credentials

Create API credentials in your BigCommerce admin:
  1. Go to Advanced Settings → API Accounts
  2. Click Create API Account
  3. Enter a name (e.g., “BubblaV Integration”)
  4. Set the OAuth Scopes to include:
    • Products: Read Only
    • Orders: Read Only
    • Customers: Read Only
  6. Click Save
  7. Copy the Access Token (shown only once)
5

Enter Credentials

Enter your Store URL, Store Hash, and Access Token in the connection form
6

Verify Connection

Click Connect. The BigCommerce card should now show Connected

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Available Tools After Connection

ToolWhat It DoesExample Query
bigcommerce_track_orderTrack orders by number/ID”Track order #1001”
bigcommerce_search_productsSearch product catalog”Show running shoes under $50”
bigcommerce_get_productGet product details”Tell me about this product”
bigcommerce_customer_ordersCustomer order history”My orders for john@example.com”

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Test Your Integration

Try these queries on your website:
  • “Track order #1001” (use a real order number)
  • “Show me your products”
  • “What running shoes do you have?”
  • “Check my order status”

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Troubleshooting

  • Verify that the Access Token is correct and not expired
  • Ensure the API account has the correct OAuth scopes
  • Check that you copied the entire Access Token
  • Verify your Store URL and Store Hash are correct
  • Check that your store is accessible
  • Ensure your API account is active
  • Your Store Hash is the subdomain part of your BigCommerce URL
  • For https://store-abc123.mybigcommerce.com, the hash is store-abc123
  • If using a custom domain, find the hash in Advanced Settings → API Accounts
  • Wait a few minutes for activation
  • Verify your store has orders and products
  • Check that the API account still has valid permissions
Security: We use OAuth 2.0 authentication with HTTPS. Your credentials are encrypted and stored securely. We only request read permissions to access your store data.
Important: Save your Access Token securely when you create it. BigCommerce only shows it once and you’ll need to regenerate it if lost.