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Transform your chatbot into a powerful e-commerce assistant. Customers can track orders, search products, and get instant answers about your store.

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Why Connect Shopify?

Order Tracking

Customers check order status using order numbers

Product Search

Interactive product discovery with filters and pricing

Visitor Insights

Support agents see order history and customer value in real-time

24/7 Automation

Reduce support workload with accurate, instant info

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Visitor Insights for Support Agents

The Shopify integration enriches the Visitor Insight panel in your BubblaV dashboard, providing support agents with critical customer context during live chats:
Shopify Visitor Insight
  • Order History: A detailed list of current and past orders with fulfillment and payment status.
  • Order Tracking: Real-time tracking information including carrier, tracking numbers, and delivery status.
  • Product Details: View exactly which products were ordered, including images and itemized prices.
  • Admin Access: Direct links to view orders in your Shopify Admin for quick management.
  • Refunds & Returns: View refunded amounts and the status of any active return requests.
By having this information at their fingertips, support agents can resolve order-related questions faster and provide a more personalized experience.

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Prerequisites

  • Active Shopify store
  • Store URL in format: your-store.myshopify.com
  • Store owner or staff permissions

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Setup Steps

1

Navigate to Integrations

Go to Dashboard → Integrations and find the Shopify card
2

Click Connect

Click Connect Shopify. This will open the BubblaV app listing on the Shopify App Store.
3

Install App

Click Install on the Shopify App Store. You will be prompted to select your store if you haven’t already.
4

Authorize

Review the permissions and click Install app to authorize BubblaV.
5

Verify Connection

You’ll be redirected back to the dashboard. The Shopify card should now show Connected.

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Return Policy Configuration

After connecting Shopify, you can configure the return policy settings for the Initiate Return tool. These settings control when customers can request returns.

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Return Window

The Return Window specifies the maximum number of days after order placement that customers can request a return.
  • Default: 30 days
  • Range: 1-365 days
  • Location: In the Shopify integration settings, find the Return Policy Configuration section
Example: If set to 30 days, customers can only request returns for orders placed within the last 30 days.

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Minimum Order Age

The Minimum Order Age specifies how many hours must pass after an order is placed before a return can be requested. This prevents immediate returns right after purchase.
  • Default: 0 hours (immediate returns allowed)
  • Range: 0-168 hours (0-7 days)
  • Location: In the Shopify integration settings, find the Return Policy Configuration section
Examples:
  • 0 hours: Returns can be requested immediately after order placement
  • 24 hours: Customers must wait 24 hours after placing an order before requesting a return
  • 48 hours: Customers must wait 2 days before requesting a return
Setting a minimum order age (e.g., 24-48 hours) can help prevent impulse returns and give customers time to receive and evaluate their purchase.

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How to Configure

  1. Go to Dashboard → Integrations → Shopify
  2. Scroll to the Return Policy Configuration section
  3. Set Return Window (days) - Maximum days after order placement to allow returns
  4. Set Minimum Order Age (hours) - Minimum hours after order before returns allowed (0 = immediate)
  5. Click Save Return Configuration

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Available Tools After Connection

ToolWhat It DoesExample Query
shopify_track_orderTrack orders by number/ID”Track order #1001”
shopify_search_productsSearch product catalog”Show running shoes under $50”
shopify_get_productGet product details”Tell me about this product”
shopify_customer_ordersCustomer order history”My orders for john@example.com”
shopify_initiate_returnStart a return request”I want to return my order”
shopify_create_returnProcess return authorization”Process my return”
shopify_search_pagesSearch store content pages”What’s your return policy?”
shopify_check_gift_card_balanceCheck gift card balance”Check my gift card ending in 1234”
shopify_validate_discount_codeValidate promo codes”Is code SUMMER25 valid?”
shopify_check_product_availabilityCheck stock levels”Is this available in size Large?”
shopify_get_store_locationsList store locations”Where are your stores?”
shopify_get_shipping_ratesCalculate shipping costs”How much is shipping to New York?”
shopify_get_collectionsBrowse product categories”What product categories do you have?”
shopify_cancel_orderCancel unfulfilled orders”Cancel my order #1001”

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Test Your Integration

Try these queries on your website:
Shopify Live Chat
  • “Track order #1001” (use a real order number)
  • “Show me your products”
  • “What running shoes do you have?”

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Troubleshooting

  • Verify you’re using .myshopify.com format
  • Check store is active at https://your-store.myshopify.com
  • Clear browser cache and try incognito mode
  • Ensure you have app installation permissions
  • Wait a few minutes for activation
  • Verify store has orders/products data
Security: We only request read-only permissions. Your store data remains secure.