Why Connect WooCommerce?
Order Tracking
Customers check order status using order numbers
Product Search
Interactive product discovery with filters and pricing
Visitor Insights
Support agents see order history and customer value in real-time
24/7 Automation
Reduce support workload with accurate, instant info
Visitor Insights for Support Agents
The WooCommerce integration enriches the Visitor Insights panel in your BubblaV dashboard, providing support agents with critical customer context during live chats:- Order History: A detailed list of current and past orders with fulfillment and payment status
- Order Tracking: Real-time tracking information including carrier, tracking numbers, and delivery status
- Product Details: View exactly which products were ordered, including images and itemized prices
- Admin Access: Direct links to view orders in your WooCommerce admin for quick management
- Returns & Cancellations: Handle return requests and order cancellations - creates order notes and updates status for merchant visibility
Prerequisites
- Active WooCommerce store (WordPress with WooCommerce plugin)
- Administrator access to your WordPress dashboard
- WordPress 5.0+ (recommended)
Setup Steps
Install the Plugin
Visit the BubblaV plugin page on WordPress.org and follow the installation instructions, or search for “BubblaV” in your WordPress admin → Plugins → Add New.
Connect to BubblaV
In your WordPress admin, go to Settings → BubblaV Chat, then click Connect to BubblaV and sign in to your BubblaV.com account.
Available Tools After Connection
| Tool | What It Does | Example Query |
|---|---|---|
woocommerce_track_order | Track orders by number/ID | ”Track order #1001” |
woocommerce_search_products | Search product catalog | ”Show running shoes under $50” |
woocommerce_get_product | Get product details | ”Tell me about this product” |
woocommerce_customer_orders | Customer order history | ”My orders for john@example.com” |
woocommerce_get_categories | Browse product categories | ”What categories do you have?” |
woocommerce_validate_discount_code | Check if coupon code is valid | ”Is SAVE10 still valid?” |
woocommerce_check_product_availability | Check stock/availability | ”Is the jacket in stock?” |
woocommerce_initiate_return | Start return request (form) | “I want to return my order” |
woocommerce_create_return | Submit return request | ”Return the jacket from order #1001” |
woocommerce_cancel_order | Request order cancellation | ”Cancel my order #1001” |
Test Your Integration
Try these queries on your website:- “Track order #1001” (use a real order number)
- “Show me your products”
- “What running shoes do you have?”
- “Check my order status”
Troubleshooting
Plugin installation fails
Plugin installation fails
- Verify you have administrator access to your WordPress site
- Check that your hosting provider allows plugin installations
- Ensure sufficient disk space is available
- Check PHP version compatibility (PHP 7.4+ recommended)
Connection fails
Connection fails
- Ensure you’re signed in to your BubblaV account when connecting
- Check that your WordPress site is accessible from the internet
- Verify that the plugin is properly activated
- Temporarily disable security plugins to test
Tools not working
Tools not working
- Wait a few minutes for activation
- Verify your store has orders and products
- Check that the plugin has proper permissions to access WooCommerce data
WooCommerce data not appearing
WooCommerce data not appearing
- Ensure WooCommerce is properly installed and activated
- Check that the plugin has access to WooCommerce data in its settings
- Verify that your store has published products and orders
Security: The WordPress plugin uses secure API authentication with read-only permissions. Your store data is never modified, and all connections use HTTPS encryption.