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Bring your support emails into the same BubblaV inbox as your live chat, Messenger, WhatsApp, and other channels. Connect any mailbox over IMAP, triage inbound email alongside everything else, and reply by email directly from the dashboard — keeping the original thread intact.

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Why Connect Email?

One Unified Inbox

Triage chat, social DMs, and email conversations in a single place

Reply by Email

Agent replies are sent over SMTP and thread correctly in the customer’s mail client

Any Provider

Works with Gmail, Outlook/Microsoft 365, and any custom-domain mailbox that supports IMAP

Attachments

Inbound attachments are stored and shown with the conversation
The Email channel creates a support conversation your team owns. The AI doesn’t auto-send email replies — but Copilot can draft every reply for you. See Draft a Reply with Copilot on Email below.

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Prerequisites

  • A mailbox that supports IMAP (for receiving) and SMTP (for sending replies).
  • IMAP access enabled in your email provider’s settings. Gmail, Zoho, and Outlook all require you to turn IMAP on for the mailbox before it can be polled.
  • The mailbox login credentials: your username (the full email address) and a password. If two-factor authentication is on, your regular account password will be rejected — you must use the provider’s App Password:
    • Gmail: Google Account → Security → 2-Step Verification → App passwords.
    • Zoho: Zoho Mail → Settings → Mail Accounts → IMAP/POP Access → enable IMAP, then generate an App Password under the same section.
    • Outlook / Microsoft 365: Microsoft account → Security → Advanced security options → App passwords.

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Setup Steps

1

Open the Email integration

In your dashboard, go to Integrations and find Email under the Communication category, then choose Gmail as the provider.
2

Authorize with Google

Click Sign in with Google.
3

Connect

After you approve, you’re returned to the dashboard. New mail arriving from that moment on is fetched automatically (mail already in the inbox before connecting is skipped).

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Other providers — IMAP / App Password

1

Open the Email integration

In your dashboard, go to Integrations and find Email (IMAP) under the Communication category.
2

Enter your mailbox details

Provide your IMAP host and port, SMTP host and port, username, password (or App Password), and the address replies should be sent from.
3

Connect

BubblaV verifies both the IMAP and SMTP login before saving. If both succeed, your mailbox is connected and polling begins automatically.

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Common provider settings

TLS is automatic based on the port: 993 and 465 use implicit TLS, while 143 and 587 use STARTTLS. You don’t need to configure TLS separately.

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Managing Your Integration

  • New mail is fetched automatically every couple of minutes and appears as a conversation in Live Support, tagged with an Email badge.
  • Reply from the conversation view — your reply is sent from your connected address and threaded under the customer’s original email.
  • Change credentials: disconnect and reconnect with the new details.
  • Disconnect from the integration’s configure page to stop polling.

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How Replies Are Threaded

Each reply includes the correct In-Reply-To, References, and Re: subject headers so it lands inside the customer’s existing email conversation in Gmail, Outlook, Apple Mail, and other clients — rather than starting a new thread.

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Draft a Reply with Copilot on Email

You don’t have to write every reply from scratch. On any email conversation in the unified inbox, click Draft reply with Copilot and BubblaV writes a complete draft straight into your composer.
1

Open the email conversation

In Live Support, open the email ticket you want to answer.
2

Click Draft reply with Copilot

Copilot reads the customer’s email (including attachments) and writes a complete, source-cited draft based on your knowledge base and the customer’s context.
3

Review and personalize

Check the draft, adjust the tone, and add anything Copilot couldn’t know.
4

Send

Your reply goes out from your connected mailbox, threaded under the customer’s original email — exactly as if you’d written it yourself.
Copilot only drafts — a human always reviews and sends. Nothing goes out from your mailbox without an agent clicking send. This makes email support safe to hand to brand-new agents: Copilot supplies the answer, they stay in charge.