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Transform your Telegram customer support with an intelligent AI chatbot that answers questions from your knowledge base automatically, 24/7.

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Why Connect Telegram?

Instant AI Responses

Customers get immediate answers based on your website’s knowledge base

24/7 Availability

AI responds day and night, even when your team is offline

Human Takeover

Support agents can jump into any conversation from the dashboard

No OAuth Required

Connect in under a minute with a bot token from @BotFather — no app review

Multi-Language

AI supports 100+ languages for international customers

Knowledge-Powered

Answers based on your website’s content and documentation

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What Can the Telegram Bot Do?

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Answer Customer Questions Instantly

Your customers can ask questions about your products, services, or content directly in a private chat with your bot: Example Questions:

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Provide 24/7 Support

  • Responds instantly to common questions
  • No waiting for business hours
  • Reduces support ticket volume
  • Consistent, accurate answers

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Search Your Knowledge Base

The bot uses your website’s content to provide accurate answers:
  • Product information
  • Help articles
  • FAQ sections
  • Pricing details
  • Shipping information

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Human Agent Handoff & Unified Inbox

Telegram DMs appear in your Live Support unified inbox alongside website widget and other platform conversations. Each conversation shows a Telegram badge so you always know the source platform.
The Telegram bot responds to private (1:1) messages only. Messages sent in groups or channels are ignored. Only text messages are handled today; media (photos, files, voice) receive a prompt asking the customer to type their question.
How agent replies work:
  1. Go to Live Support in your dashboard
  2. Find the Telegram conversation (look for the Telegram badge)
  3. Click to open and type your reply
  4. Your message is sent directly to the customer’s Telegram chat
  5. The AI remains paused while you’re active in the conversation
The AI resumes automatically when you leave the conversation.

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Prerequisites

  • A Telegram bot token from @BotFather
  • Active BubblaV account with a website
  • Website with knowledge base content (crawled pages)

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Setup Steps

1

Create a bot with @BotFather

On Telegram, open @BotFather, send /newbot, choose a name and username, and copy the bot token it gives you.
2

Navigate to Integrations

Go to Dashboard → Your Website → Integrations and find the Telegram card.
3

Click Connect

Click Connect to open the Telegram connect dialog.
4

Paste the bot token

Paste the token you copied from @BotFather and click Connect. BubblaV validates the token and registers a secure webhook automatically.
5

Verify Connection

The Telegram integration should now show Connected. Open the configuration page to view the connected bot.
6

Test the Bot

Send a private message to your bot on Telegram to verify the AI responds correctly.

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Managing Your Integration

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View Connected Bot

From the Telegram configuration page, you can see:
  • Bot name and @username
  • Connection status
  • Webhook URL (admin debug view)

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Disconnect Your Bot

To remove the Telegram integration:
  1. Go to Dashboard → Your Website → Integrations
  2. Find the Telegram card and disconnect it
Note: Disconnecting stops the AI from responding to messages on that bot. The webhook registration is removed.

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How Messages Are Processed

  1. Customer sends DM → Message arrives at your Telegram bot
  2. Webhook triggers → BubblaV receives the message via the Telegram Bot API (authenticated by a per-bot secret token)
  3. AI analyzes question → Your website’s knowledge base is searched
  4. Response generated → AI formulates an answer with sources
  5. Sent to Telegram → Customer receives the response
  6. Conversation logged → Message stored in your dashboard

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Telegram Messaging Notes

  • No messaging window: Unlike some platforms, Telegram has no 24-hour window — the bot can reply to any DM at any time.
  • Messages are truncated at 4096 characters.
  • One bot per website: A single Telegram bot can only be connected to one website at a time.

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Troubleshooting

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Messages Not Being Received

  1. Confirm the bot token is valid (reconnect if needed)
  2. Check that you’re messaging the bot in a private chat, not a group
  3. Confirm the integration is active in your dashboard
  4. Ensure your website has crawled content in the Knowledge section

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Bot Not Responding

  1. Verify the integration is active in the dashboard
  2. Check your website has crawled content in the Knowledge section
  3. Test with a simple question like “What are your hours?”
  4. Reconnect with a fresh token if the bot was revoked in @BotFather

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Invalid Token Error

  1. Make sure you copied the full token from @BotFather (it contains a colon)
  2. Create a new token via /token in @BotFather if the old one was revoked
  3. Reconnect the integration with the new token

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FAQ

No. Create a bot with @BotFather on Telegram, copy the token, and paste it into the BubblaV dashboard. We validate the token and register a secure webhook automatically — no code or OAuth required.
No. The bot responds to private (1:1) DMs only. Group messages are ignored by design, to avoid noise in shared spaces.
No. A Telegram bot can only be connected to one website at a time. Connect a separate bot for each website.
If the AI is unsure or the customer needs complex help, the conversation can be escalated to a human agent. You’ll see all conversations in the Live Support dashboard and can jump in anytime.
The AI uses your website’s content to generate responses. To improve answer quality, ensure your website has comprehensive, up-to-date information. You can also add custom content through the Knowledge section.
The AI supports 100+ languages and can automatically detect the language being used to respond appropriately.

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Next Steps