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Connect BubblaV to Mailchimp to add newsletter signups and other chatbot leads to a Mailchimp audience, with consent handled for you.

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Why Connect Mailchimp?

Consent-aware signups

Visitors who ask to join your newsletter get a Mailchimp confirmation email (double opt-in) before they are subscribed.

Every lead in one place

Other leads from chat, forms and bookings are saved as non-subscribed contacts, so you do not lose them.

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Requirements

  • A Mailchimp account with at least one audience
  • A BubblaV Pro plan or higher
  • At least one website in your BubblaV dashboard

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Connect Mailchimp

1

Open Integrations

Go to Dashboard → your website → Integrations → Mailchimp.
2

Connect

Click Connect. You go to Mailchimp’s sign-in page.
3

Approve access

Sign in to Mailchimp and approve access for BubblaV.
4

Choose an audience

BubblaV opens the Mailchimp settings page. Pick the Audience that should receive your contacts.
Until you choose an audience, nothing syncs to Mailchimp.

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Settings

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How statuses work

If a visitor who is non-subscribed, unsubscribed or archived asks to subscribe, BubblaV applies your opt-in mode. Mailchimp lets a person who unsubscribed back in only through a confirmation email, so in that case BubblaV falls back to a confirmation email. When your audience has first name and last name fields, BubblaV sends the visitor’s name as well. BubblaV does not send phone numbers.

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The chatbot tool

The chatbot gets one tool, Subscribe to Mailchimp (mailchimp_subscribe). It runs only when a visitor asks to join your newsletter or mailing list, or clearly agrees after the chatbot offers it. It never runs for an email given for support, orders or bookings. The chatbot tells the visitor what happens next: that a confirmation email was sent, or that they are subscribed or already subscribed.

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Disconnect Mailchimp

1

Open Integrations

Go to Dashboard → your website → Integrations → Mailchimp.
2

Disconnect

Click Disconnect. BubblaV deletes the stored access and stops syncing.
Contacts already in Mailchimp stay there.

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Troubleshooting

Open Dashboard → your website → Integrations → Mailchimp and click Reconnect. Your saved settings are kept.
Check that you chose an audience on the settings page. Until then, nothing syncs.
Your audience may not have the first name (FNAME) or last name (LNAME) merge fields. BubblaV then saves the contact without a name.
Check that Add other chat leads as non-subscribed contacts is on. If Mailchimp does not accept non-subscribed contacts for your account, those other leads are not saved. Newsletter signups still work.
The address may have bounced in Mailchimp before. BubblaV never adds bounced addresses again.

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Next Steps

Newsletter integration

Let the chatbot ask interested visitors for their email.

Integrations overview

See all built-in integrations.