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Connect your Acuity Scheduling account so visitors can book, reschedule, and cancel appointments through your chatbot — with an inline calendar right inside the conversation. Every booking is captured as a lead in BubblaV. BubblaV connects to Acuity with secure OAuth — no API keys for you to manage.

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Why Connect Acuity Scheduling?

  • Book in chat: Visitors pick a time from an inline Acuity calendar without leaving the conversation
  • Capture leads: Every booking is saved as a lead with attendee details
  • Real-time availability: Show open slots straight from your Acuity calendar
  • Cancel & reschedule: Visitors manage their own upcoming appointments from the chat
  • 24/7 scheduling: Take bookings outside business hours

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Prerequisites

  • An active Acuity Scheduling account
  • At least one appointment type set up in Acuity
  • Your BubblaV admin has registered an Acuity OAuth client (one-time, see below)

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Connect to Acuity Scheduling

1

Navigate to Integrations

Go to Dashboard → select your website → Integrations → find Acuity Scheduling
2

Click Connect

Click the Connect button next to Acuity Scheduling
3

Authorize on Acuity

You’ll be redirected to Acuity. Log in (if needed) and click Authorize to grant BubblaV access using secure OAuth 2.0.
4

Return to Dashboard

You’ll be redirected back automatically and the integration will show as Connected with your Acuity account details.

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Available Tools

Once connected, the chatbot can use these Acuity tools:
ToolWhat it does
acuity_book_appointmentShow your Acuity appointment types with an inline calendar so the visitor can book
acuity_find_appointmentsLook up a visitor’s upcoming Acuity appointments
acuity_cancel_appointmentShow appointments with Cancel buttons so the visitor can cancel
acuity_reschedule_appointmentShow appointments with Reschedule buttons so the visitor can pick a new time
Try queries like:
  • “I’d like to book a consultation”
  • “Show my upcoming appointments”
  • “I need to cancel my meeting”
  • “Can I reschedule my appointment?”

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How the Inline Calendar Works

When a visitor asks to book, the bot calls acuity_book_appointment, which lists your public Acuity appointment types. The visitor picks one and an inline Acuity calendar renders inside the chat so they can choose a date and time and confirm — all without leaving your website. Their name and email are pre-filled when available.
Acuity does not send a “booking complete” signal back to the widget. After booking inside the calendar, the visitor taps I’ve scheduled my appointment to confirm, and the bot records the lead. The Acuity confirmation page is also visible inside the calendar.

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Reconnecting

If your connection is ever revoked or you need to switch accounts, click Reconnect on the Acuity Scheduling integration card. You’ll go through the OAuth flow again to get fresh credentials.

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Troubleshooting

  • Make sure you clicked Authorize (not Deny) on Acuity’s authorization page.
  • Try disconnecting and reconnecting via the integration card.
  • Ensure you’re logged into the correct Acuity account.
  • Create at least one appointment type in Acuity and make sure it isn’t private.
  • Acuity tokens are long-lived until revoked. If calls fail with an authorization error, click Reconnect on the integration card.