Why Connect PostNord?
Live Parcel Tracking
Track a parcel by its tracking ID: status, estimated delivery, pickup point, recent events, and a link to PostNord’s tracking page.
Service Point Lookup
Find the nearest pickup points by country plus postal code or city, with addresses, distance, and opening hours.
Nordic Languages
Status texts come in English, Swedish, Norwegian, Danish, and Finnish.
Prerequisites
- A BubblaV website with edit access
- A PostNord Developer Portal account with an application API key
Setup Steps
1
Get an API key
Create an application at developer.postnord.com and copy its API key. For testing, use a sandbox key from atdeveloper.postnord.com instead; sandbox keys return PostNord test data only.
2
Connect PostNord
Open that website’s Dashboard → Integrations → PostNord, click Connect, and paste the key into PostNord API Key. Tick This is a sandbox (test) key only for sandbox keys.
3
BubblaV adds the tools
BubblaV validates the key with a live API call and adds the two PostNord tools to your chatbot.
4
Test
Ask the chatbot with a real tracking number, then with a postal code, to check tracking and pickup-point answers.
Available Tools After Connection
Test Your Integration
Try these queries in your storefront chat:- “Where is my parcel 00370712345678901234?” — replace the number with a real PostNord tracking ID from a recent parcel.
- “Where can I pick up a parcel near 11234 Stockholm?” — use a postal code that PostNord covers.
Troubleshooting
PostNord rejected the API key on connect
PostNord rejected the API key on connect
Check that the This is a sandbox (test) key box matches the key type: sandbox keys come from atdeveloper.postnord.com and work only against the test host; production keys come from developer.postnord.com. A key that was just created may not be active yet — try again later.
Shipment not found
Shipment not found
A newly created parcel can take time before it appears, so the number may be too new. Otherwise the number may carry a typo, or it may not be a PostNord tracking ID.
Service points fail with an access error
Service points fail with an access error
Your PostNord application may lack access to the Service Points V5 API. Enable it in the PostNord Developer Portal, then test the chatbot again.
Replace the key or switch between sandbox and production
Replace the key or switch between sandbox and production
On the PostNord integration card, click Disconnect, then click Connect and paste the new key. Tick This is a sandbox (test) key only for sandbox keys.
Tools are missing after connecting
Tools are missing after connecting
If BubblaV shows Connected, but the chatbot tools were not added, or tools are missing, open the integration’s Configure page and click Sync Tools. Then check that the PostNord tools are enabled.
Security: Your API key is stored encrypted, and the tools only read data. A visitor only needs a tracking ID — the same as PostNord’s own public tracking page. Receiver names and addresses are never shown in the chat.
Next Steps
Customize Your Widget
Match the chat widget to your storefront’s appearance.
Test Your Chatbot
Check tracking answers and your configured website knowledge.