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Turn your chatbot into an e-commerce assistant for your Zoho Commerce store. Customers can track orders, search products, and get instant answers about stock availability — around the clock.

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Why Connect Zoho Commerce?

Order Tracking

Customers check order status and shipment tracking using their order number and email

Product Search

Natural-language product discovery across your active catalog

Stock Availability

Real-time inventory answers so shoppers know before they buy

24/7 Automation

Reduce support workload with accurate, instant answers

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Prerequisites

  • Active Zoho Commerce store with admin access
  • A Zoho account (US, EU, India, Australia, or Japan data center — all supported)

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Setup Steps

1

Navigate to Integrations

Go to Dashboard → Integrations and find the Zoho Commerce card
2

Click Connect

Click Connect. You’ll be redirected to Zoho to authorize the connection
3

Sign in to Zoho

Sign in with the Zoho account that owns your Zoho Commerce store
4

Accept Permissions

Accept the requested read-only permissions (products, sales orders, store discovery). BubblaV only ever reads your store data
5

Verify Connection

You’ll land back on the Zoho Commerce configuration page and the card should show Connected
6

Add the Chat Widget to Your Storefront

For the chatbot to talk to your customers, embed the BubblaV widget:
  1. Open your Zoho Commerce admin
  2. Go to Online Store → Settings → Code
  3. Paste your BubblaV widget snippet into the Footer Code section
  4. Click Save

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Available Tools After Connection

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Test Your Integration

Try these queries on your website:
  • “Where is my order SO-00012?” (use a real order number and the customer’s email)
  • “Show me your products”
  • “Do you have this in stock?”
  • “What did I order last time?”

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Troubleshooting

If you revoked BubblaV’s access from your Zoho account (or Zoho invalidated the grant), the chatbot will stop answering store questions. Click Connect again on the Zoho Commerce card to re-authorize — no data is lost.
If your Zoho account has more than one Zoho Commerce store, BubblaV connects to the first active store. Make sure the store you want connected is the active one, then reconnect.
  • Order lookups require both the order number and the customer’s email — both must match
  • Verify the order exists in the connected store (check for multiple stores, above)
  • Only products with an active status are searchable
  • Wait a few minutes after connecting for tools to activate
  • Confirm the integration shows Connected in your dashboard
  • Check that your store has products and orders
Your Zoho account lives on a different data center (EU, India, Australia, or Japan). Start the connection again with the region parameter appended to the connect link: &dc=eu (or in, au, jp). BubblaV then routes Zoho sign-in through your regional accounts server and automatically calls the matching store API endpoints afterwards.
Security: We use OAuth 2.0 with read-only scopes (ZohoCommerce.items.READ, ZohoCommerce.salesorders.READ, ZohoCommerce.sitesIndex.READ). Your credentials are encrypted and stored securely — BubblaV can never modify your store.